- Serve as the primary technical owner of customer implementations and adoption programs across the Harness AppSec portfolio.
- Provide hands-on technical guidance and consulting from customer onboarding and implementation through adoption and value realization.
- Develop strategic account success plans and align them with customer leadership.
- Analyze customer usage data to identify trends, adoption gaps, and optimization opportunities.
- Deliver recommendations across technology, process, and people dimensions.
- Share customer feedback with product management and collaborate with sales, product, and engineering on adoption, integration, and optimization.
- Conduct regular business reviews and customer check-ins, addressing concerns and issues.
- Identify at-risk accounts through churn and adoption analysis.
- Contribute to customer success processes, tools, resources, reference architectures, best-practice guides, and enablement content.
AWSPythonBash+6 more