- Own customer issues end-to-end through root cause and resolution.
- Debug failures across integrations, APIs, and runtime environments.
- Use observability tooling to trace and identify failures.
- Reproduce bugs and partner with Engineering to drive resolution.
- Lead customer troubleshooting calls and communicate technical progress.
- Collaborate with Product and Engineering to influence roadmaps.
- Maintain runbooks, troubleshooting guides, and playbooks.
- Develop automation scripts to reduce manual effort.
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