- Own the end-to-end customer journey from onboarding and implementation through adoption and value realization.
- Build and execute customer success plans aligned with business goals and track measurable progress.
- Program-manage multi-workstream implementations including milestones, scope, resourcing, and risk.
- Lead engagement cadence such as weekly status meetings and proactive risk management.
- Drive product adoption and resolve customer health risks with urgency.
- Run executive business reviews to showcase ROI and encourage deeper platform adoption.
- Maintain clean project and delivery hygiene across the assigned account portfolio.
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