- Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors.
- Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones.
- Facilitate executive business reviews, strategic planning sessions, and complex escalation conversations.
- Work closely with sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies.
- Represent the voice of the customer internally, influencing Product, Engineering, and Sales roadmaps.
- Coordinate with Technical Support and Engineering on escalations as the primary business-facing lead.