- Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
- Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
- Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
- Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
- Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
- Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
- Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
- Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer
CybersecurityRESTful APIsDevOps+2 more