Cresta

Related companies:

🏢 Sparc The World

🏢 Coinbase Careers Page

🏢 Figma

Jobs at this company:

Apply

🔥 Software Engineer (ML Platform)

Posted 2024-11-09

📍 Canada

🧭 Full-Time

🔍 Artificial Intelligence, Machine Learning

Bachelors or Master's degree in Computer Science or related technical fields.
3+ years of experience in software development, with a strong focus on workflow orchestration and MLOps.
Proficient in programming languages such as Python, Go.
Familiar with ML/NLP libraries such as PyTorch, Tensorflow, Transformers.
Familiar with machine learning model deployment and optimization using inference engines/servers (e.g., Triton Inference Server, ONNX Runtime) to support scalable and efficient real-time inference.
Solid understanding of software development principles, data structures, algorithms, and design patterns.
Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).

Collaborate with product managers, machine learning engineers, and other cross-functional team members to understand, define, and detail product requirements, ensuring alignment with business objectives.
Design, prototype, and validate LLM-based orchestration and workflow to automate repeated knowledge work involved in daily life of contact center agent.
Work with our production teams to build and deploy scalable, high-performing, and reliable MLOps pipelines and systems that operate 24x7.
Actively contribute to the continuous improvement of our ML productivity, by identifying and leveraging opportunities for automation, data improvements, code optimization, and process enhancements.

AWSDockerPythonSoftware DevelopmentDesign PatternsGCPKubernetesMachine LearningPyTorchAlgorithmsAzureData StructuresGoTensorflow

Posted 2024-11-09

Apply

🔥 Software Engineer (Romania)

Posted 2024-11-07

📍 Romania, US, Canada

🔍 AI and contact center technology

Bachelor's degree in Computer Science or a related field.
5+ years of experience in relevant domains.
Proficiency in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, WebSocket, etc.
Experience handling real-time streaming data (audio or video) with high throughput and low latency.
Familiarity with high-performance database schema design and query optimization.
Experience with containerized application deployment using Kubernetes.
Hands-on experience with one of the major cloud providers (AWS, GCP, or Azure).

Play a substantial role in the Cresta engineering team, focusing on building and continuously improving the Cresta platform to support new product requirements.
Collaborate with Cresta's product and engineering teams to develop high-quality, well-designed, reusable, and well-tested system components.
Stay closely aligned with customers and their requirements, analyzing technical trade-offs and owning customer-facing deliverables.
Optimize platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction.
Demonstrate engineering best practices and uphold your team to the same high standards.
Grow into technical ownership of significant parts of Cresta's product and platform.
Contribute to building a best-in-class product and company.

AWSGCPKubernetesAzuregRPC

Posted 2024-11-07

Apply

🔥 Software Engineer, Backend (AI Agent)

Posted 2024-11-07

📍 US, Canada

🧭 Full-Time

🔍 Artificial Intelligence

Bachelor’s degree in Computer Science or a related field.
2+ years of experience in backend system architecture or cloud services.
Knowledge in designing and maintaining robust APIs, including gRPC and REST.
Experience in high-performance database schema design with SQL and NoSQL.
Experience in deploying containerized applications using Kubernetes and Docker.
Experience with cloud environments such as AWS, Azure, or Google Cloud.

Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions.
Collaborate with frontend engineers and machine learning engineers for seamless integration of AI Agents.
Lead initiatives to enhance system scalability and reliability in production environments.
Drive efforts to optimize server response times and process large data volumes efficiently.
Innovate and implement security measures and performance improvements in backend systems.

AWSDockerSQLKubernetesAzuregRPCNosql

Posted 2024-11-07

Apply

🔥 Conversational AI Designer

Posted 2024-11-07

📍 US

🔍 Artificial Intelligence/Contact Center Solutions

Strong communication skills (verbal and written).
Ability to appropriately prioritize and manage multiple projects simultaneously.
Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
2 years of experience in conversational design as a Conversation Designer/Architect (e.g. building bots, conversational AI).
Experience presenting complex solutions to key customer stakeholders.
Fluency in a second language (preferred).
Background in Linguistics preferred.
Experience with prompt engineering preferred.
Experience with Dialogflow CX preferred.

Lead customer AI Delivery projects, designing, building, deploying, and tuning AI solutions for multiple customers simultaneously.
Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta’s AI product suite.
Design solutions for contact centers in sales, retention, collections, and customer service across various verticals.
Lead model maintenance efforts to ensure that Cresta’s AI models continue to meet quality standards.
Deliver Cresta’s Opera Enablement Program to customers to empower them to design, build, and QA their AI Models.

Project ManagementMachine LearningQAData scienceCommunication SkillsPresentation skills

Posted 2024-11-07

Apply

🔥 Senior Software Engineer, Backend (Search & Knowledge)

Posted 2024-10-26

📍 Canada

🧭 Full-Time

🔍 AI and contact center technology

Bachelor’s degree in Computer Science or related field.
5+ years of experience in relevant domains.
Proficient in designing and maintaining clear and robust APIs.
Strong understanding of various protocols including gRPC and REST.
Experience working closely with frontend engineering teams.
Experience in high performance query optimization for structured and unstructured queries.
Experience in Elasticsearch, including designing search schemas and optimizing performance.
Experience in containerized application deployment with Kubernetes.
Experience with one of the major cloud providers.

Play a substantial role in the Cresta Search & Knowledge engineering team.
Work with Cresta product and engineering teams to build and continuously improve the knowledge platform.
Stay close to customers, analyze technical tradeoffs, and own customer-facing deliverables.
Develop high quality, reusable, and well-tested system components.
Optimize platform design for user experience, latency, throughput, reliability, and cost.
Demonstrate engineering best practices and uphold high standards.
Grow into technical ownership of a substantial part of the product.

ElasticSearchKubernetesElasticsearchgRPC

Posted 2024-10-26

Apply

🔥 Senior Software Engineer, Backend (Insights)

Posted 2024-10-26

📍 US, Canada

🧭 Full-Time

🔍 Artificial Intelligence, Customer Engagement

Proven experience as a Backend Engineer with database design and system architecture focus.
Strong expertise in ClickHouse or similar columnar databases for large-scale, real-time analytical queries.
Hands-on experience with Elasticsearch for indexing and searching large datasets.
Proficient in backend programming languages such as Python and Go.
Experience with RESTful API design and development.
Solid understanding of distributed systems, microservices architecture, and cloud infrastructure.
Experience with performance tuning, data modeling, and query optimization.
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.

Design, implement, and maintain backend services and APIs to support applications.
Build and optimize data storage solutions using Postgres, ClickHouse, and Elasticsearch for high performance and scalability.
Collaborate with cross-functional teams including frontend engineers, data scientists, and machine learning engineers.
Monitor and troubleshoot performance issues in distributed systems and databases.
Write clean, maintainable, and efficient code following best practices.
Participate in code reviews, testing, and continuous integration efforts.
Ensure security, scalability, and reliability of backend services.
Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security.

Backend DevelopmentPythonElasticSearchClickhouseElasticsearchGoPostgresMicroservices

Posted 2024-10-26

Apply

🔥 Staff Machine Learning Engineer (Virtual Agents)

Posted 2024-10-24

📍 Canada

🧭 Full-Time

🔍 Artificial Intelligence

Bachelor’s Degree in Computer Science, Mathematics, or a related field; Master’s or Ph.D. preferred, or equivalent professional experience.
7+ years of hands-on industry experience with AI and machine learning, preferably with 3+ years of experience working with LLMs in large-scale production environments.
Expert knowledge of machine learning concepts and methods, especially those related to NLP, Generative AI, and working with LLMs.
Proven leadership in designing and deploying AI solutions at scale, with a deep understanding of model optimization and real-time AI applications.
Extensive practical knowledge of modern machine learning frameworks and technologies (e.g., PyTorch, Tensorflow, Hugging Face, NumPy), as well as experience with distributed systems and cloud-based AI infrastructure.
Strong problem-solving and strategic thinking abilities, with a proven ability to lead cross-functional teams and work collaboratively to deliver innovative AI solutions in production.
A passion for driving AI adoption and pushing the boundaries of AI technology into real-world applications, with an ability to mentor junior engineers and influence strategic decisions across the organization.

Design, develop, and deploy Cresta’s AI Agent solutions and proprietary models.
Focus on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios.
Collaborate with cross-functional teams including front-end and back-end software engineers to integrate AI Agents into Cresta’s customer solutions.
Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.
Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s AI Agents.
Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems.

LeadershipMachine LearningNumpyPyTorchTensorflowProblem SolvingMentoring

Posted 2024-10-24

Apply

🔥 Strategic Sales Director, East

Posted 2024-10-21

📍 USA

🧭 Full-Time

💸 100000 - 120000 USD per year

🔍 AI software for contact centers

7+ years of SaaS software sales experience at an enterprise level.
Experience negotiating, structuring, and executing complex enterprise-level agreements.
Prior experience leading cross-functional teams through large deal closure processes.
Ability to articulate contractual, technical, and financial value points to customers, including executives.
Excellent communication and presentation skills.
Ability to travel up to 50%.

Own the sales experience with key decision-makers and executives at Fortune 500 companies.
Run complex sales cycles from initial contact to close.
Design product presentations, develop business cases, and deliver proposals.
Negotiate and close contracts.
Develop a command of the Cresta product and the Contact Center market.
Partner with Product, Marketing, Customer Success, and Engineering for excellent customer experience.
Meet sales targets.

LeadershipBusiness DevelopmentPeople ManagementStrategyBusiness developmentCommunication SkillsAnalytical SkillsCollaborationNegotiation

Posted 2024-10-21

Apply

🔥 Software Engineer (Voice Platform)

Posted 2024-10-21

📍 Canada

🔍 AI and contact center technology

Bachelor’s degree in Computer Science or related field.
3+ years of experience in relevant domains.
Proficient in designing and maintaining clear and robust APIs, understanding protocols like gRPC, REST, Websocket.
Proficient in handling real-time streaming data with high throughput and low latency.
Experience in high-performance database schema design and query optimization.
Experience in containerized deployment with Kubernetes.
Experience with one of the major cloud providers.

Play a substantial role in the Cresta voice platform engineering team.
Work with Cresta product and engineering teams to build and continuously improve the Cresta platform.
Stay closely with customers, analyze technical tradeoffs, and own customer-facing deliverables.
Develop high-quality, reusable, and well-tested system components.
Optimize the platform for latency, throughput, reliability, and cost reduction.
Demonstrate and uphold engineering best practices.
Grow into technical ownership of significant parts of the product.

Backend DevelopmentSoftware DevelopmentJavaJavascriptKafkaKubernetesJavaScriptAmazon Web ServicesAzuregRPCREST APICommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-21

Apply

🔥 Software Engineer, Fullstack (Conversation Intelligence)

Posted 2024-10-21

📍 US, Canada

🧭 Full-Time

🔍 Artificial Intelligence

Bachelor’s degree in Computer Science or related field.
3+ years of experience as a Full Stack Engineer.
Proficient in both front-end and back-end development.
Strong understanding of backend APIs including gRPC and REST.
Experience with JavaScript/TypeScript, React, and related frameworks.
High performance database schema design and query optimization experience.
Containerized application deployment with Kubernetes.
Experience with one of the major cloud providers.

Play a substantial role in the Cresta Conversation Intelligence engineering team.
Work with product team, AI researchers, and engineering teams to build and innovate the post-call intelligence platform.
Analyze customer requirements and own customer-facing deliverables.
Develop reusable and well-tested system components.
Optimize platform design for latency, throughput, reliability, and cost.
Uphold engineering best practices and grow into technical ownership.

JavascriptKubernetesTypeScriptJavaScriptgRPCReact

Posted 2024-10-21

Apply

Shown 10 out of 12

Cresta

Related companies:

Jobs at this company:

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities