Cresta

About Cresta

Cresta is revolutionizing contact centers by harnessing generative AI to make every customer conversation a competitive advantage. Their platform seamlessly blends AI and human intelligence, enabling sales and service agents to discover customer insights, adopt behavioral best practices, and automate inefficient processes. Cresta's AI-powered solutions, built on its Ocean-1 AI model, provide real-time coaching, automated summarization, and knowledge assistance to empower agents and managers. They serve a broad range of enterprise customers, including Fortune 500 companies like Intuit, Cox Communications, Hilton, and Carmax. On average, Cresta's customers experience a 20% increase in CSAT, 15% lower handle times, 30% faster onboarding, and 25% higher revenue per lead.

How We Work

At Cresta, you'll find a culture where mission is the guiding force, prioritizing collective goals over individual agendas. They operate with a blend of patience in strategy and impatience in execution, always striving to help their customers succeed. Expect a collaborative and curious environment, where ambition and empathy drive their fast-moving, high-growth team. Cresta embraces a global footprint with remote opportunities and offices in locations worldwide, including the US, Canada, Germany, Romania, and Australia.

Engineering at Cresta

Cresta is at the forefront of generative AI for contact centers, actively developing next-generation agentic AI systems that augment human agents in real-time. Engineers here tackle complex challenges related to large language models (LLMs), focusing on improving reliability, robustness, and performance in non-deterministic systems. You'll work on designing and optimizing LLM-powered systems, including Retrieval-Augmented Generation (RAG) pipelines and multi-agent orchestration, to deliver real-time, actionable intelligence at scale. The team also works on architecting intelligent, multi-step agent workflows that combine real-time guidance, knowledge retrieval, reasoning, summarization, and automated actions. They are deeply committed to responsible AI development, adhering to ISO 42001 certification and prioritizing fairness, transparency, privacy, and quality.

Why Join Us

• Revolutionize an industry: Shape the future of customer service by leveraging cutting-edge generative AI to empower human and AI agents.
• Work with AI pioneers: Learn from leaders like co-founder Sebastian Thrun (Google X, Waymo) and CEO Ping Wu (Google Contact Center AI, Vertex AI).
• Impact real-world outcomes: See your work directly improve customer satisfaction, agent efficiency, and business revenue for Fortune 500 companies.
• Accelerate your growth: Thrive in a fast-paced environment that fosters continuous learning, challenges you to push boundaries, and values your craft.
• Join a well-funded unicorn: Be part of a company with a $1.6 billion valuation, backed by top-tier investors like Andreessen Horowitz, Greylock, and Sequoia.

Benefits & Perks

• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off.
• Paid parental leave.
• Retirement savings plan.
• Remote work setup budget.
• Monthly wellness and communication stipend.
• In-office meal program and commuter benefits for onsite employees.