Cresta

👥 101-250💰 $125,000,000 Series D 7 months agoAutomotive Customer Service Artificial Intelligence (AI)Intelligent Systems Retail Machine Learning Telecommunications Natural Language Processing Software💼 Private Company

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Cresta empowers contact centers with AI-powered solutions that transform customer conversations into competitive advantages. We build a platform combining human intelligence and AI to deliver real-time coaching, automate processes, and unlock valuable customer insights. Our market-leading technology helps companies in diverse sectors—from finance to telecommunications—improve agent performance and enhance customer experiences. We leverage a robust tech stack including Amazon Web Services, Cloudflare CDN, and Google Apps for Business, fostering a collaborative and innovative engineering culture that prioritizes high-quality, scalable solutions. Cresta is a remote-first company with a global presence, offering flexible work arrangements and a variety of benefits. Backed by top-tier investors such as Andreessen Horowitz and Sequoia Capital, Cresta is rapidly expanding and revolutionizing the contact center industry. Recognized by Forbes and Bain Consulting as a top private AI company, we're committed to building a best-in-class product and workplace. Our engineers build and maintain a sophisticated platform using technologies such as React, Angular, Python, Go, Elasticsearch, Kubernetes, and various cloud services. We prioritize robust API design (gRPC, REST), high-performance database systems (PostgreSQL, ClickHouse), and the latest advancements in Large Language Models (LLMs) and Generative AI. We encourage collaboration, continuous improvement, and a focus on delivering exceptional user experiences. We value a culture of ownership and autonomy, empowering engineers to make meaningful contributions to the future of work. At Cresta, we value innovation, collaboration, and a commitment to excellence. We offer a supportive and inclusive environment where every team member has the opportunity to learn, grow, and make a significant impact. Our team is composed of talented and passionate individuals who share our vision of transforming the contact center industry. Our remote-first culture allows us to attract top talent from across the globe, fostering a diverse and inclusive environment. Cresta's rapid growth reflects our market leadership and significant investor confidence. With recent Series D funding, we're strategically expanding our product offerings and global reach. We are constantly pushing the boundaries of AI in the contact center space and invite you to be a part of this innovative journey.

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🔥 Revenue Operations Data Analyst

Posted 10 days ago

📍 United States

🧭 Full-Time

🔧 Requirements

2–5 years in data analysis, business intelligence, or GTM operations roles in SaaS or startup environments
Advanced Excel/Google Sheets skills (pivot tables, lookups, conditional logic)
Experience working with Salesforce CRM (reporting, data model understanding, etc.)
Familiarity with BI tools such as Looker Studio, Tableau, or Power BI
Strong analytical skills, attention to detail, and data quality ownership
Clear communicator with the ability to collaborate cross-functionally
Eagerness to learn, grow, and take on new challenges in a high-growth environment

💡 Responsibilities

Analyze key GTM metrics across pipeline, bookings, and customer lifecycle stages
Develop, automate, and maintain reporting in Salesforce, Looker Studio, Google Sheets, and Excel
Translate data into business insights that influence strategy and performance
Prepare and distribute compensation-related documents, such as commission statements and incentive plan updates
Ensure accurate calculation and distribution of commissions in line with sales agreements and performance metrics
Assist in troubleshooting commission-related issues and provide guidance to employees and managers
Ensure accuracy and consistency of data across Salesforce and other RevOps systems
Identify, investigate, and resolve data quality issues that impact reporting
Collaborate with Sales, Marketing, and CS teams to support recurring QBRs and ad hoc strategic initiatives
Provide analytical support for goal tracking, territory reviews, and performance deep-dives
Document recurring reporting workflows and build scalable data processes
Help identify automation opportunities to streamline operational efficiency
Ensure alignment on GTM KPIs and definitions
Contribute to a shared data culture by promoting transparency, consistency, and accuracy

Business IntelligenceData AnalysisETLSalesforceAnalytical SkillsMicrosoft ExcelReportingData visualizationData modeling

Posted 10 days ago

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🔥 Senior Full Stack Engineer (AI Agent)

Posted about 1 month ago

📍 Canada, United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Strong engineering background: You have around 5+ years of experience building software, with significant exposure to front-end development for rich, interactive web applications.
React & TypeScript guru: Deep knowledge of JavaScript/TypeScript and hands-on experience with React (or similar frameworks). You can build dynamic single-page applications and have a good sense for component design, state management, and performance in the browser.
Backend capable: Comfortable writing back-end code in Python and/or Go (or similar languages). You understand how to build APIs, work with databases, and wouldn’t shy away from digging into server-side logic when the situation calls for it.
Database and data savvy: Experience working with databases and data pipelines. For example, you’ve used PostgreSQL or other SQL databases, and maybe even played with analytics or search technologies like ClickHouse or Elasticsearch. You know how to design data models or queries that scale efficiently.
Design and UX mindset: You care about the user. Maybe you’re not a designer, but you have a knack for building UI features that are intuitive and delightful. You think about things from the user’s perspective and want to make complex things feel easy.
Problem solver: Proven ability to break down complex problems and come up with clean, workable solutions. You enjoy the puzzle of turning a hard technical or UX challenge into an elegantly resolved feature.
Collaborative communicator: You work well in a team and communicate clearly. You’ve collaborated with product managers, designers, or data scientists before, and you value everyone’s input. You’re comfortable discussing trade-offs and explaining your ideas to both technical and non-technical stakeholders.
Passionate about AI: You’re excited about the AI/ML space and the idea of working on a product that involves AI. You don’t need to be an AI expert, but you are eager to learn more about it and work alongside AI/ML experts to bring intelligent features to users.
Drive for excellence: Whether it’s writing quality code, learning a new tool, or refining a user interaction, you have a drive to continuously improve. You take ownership of your work and pride in building something that truly empowers users and stands the test of time.

💡 Responsibilities

Build amazing user interfaces: Use React and TypeScript to craft responsive, engaging front-end features. Make complex AI workflows feel simple and elegant, so that users of all technical levels can successfully build AI agents.
Work across the stack: When necessary, jump into our Python/Go back-end to create or improve APIs and services that power the Agent Builder. You’ll ensure that the front-end and back-end work together seamlessly to deliver a smooth user experience.
Collaborate & co-create: Partner with product managers to shape feature ideas and requirements. Brainstorm with designers to nail a user experience that is both powerful and easy to use. Work side-by-side with AI/ML engineers to integrate state-of-the-art AI capabilities (like our latest models and algorithms) directly into the product. Team up with data engineers to track how users interact with the platform, using insights from Postgres, ClickHouse, Elasticsearch, etc., to guide improvements.
Emphasize scalability: Contribute to the design of a system that can grow with our user base. Optimize performance whether it’s front-end rendering or back-end data queries, so the platform stays fast and reliable as more users build more agents.
Lead by example in code: Write clean, well-documented, and tested code. Perform code reviews, share best practices, and help elevate the team’s engineering standards. You’ll have the autonomy to own features from concept to deployment, ensuring they meet our quality bar at every step.
Solve tricky problems elegantly: Every day brings new challenges – maybe it’s how to simplify a complex configuration process or how to visualize AI behaviors in the UI. You’ll tackle these challenges with creativity, keeping the solutions user-focused. We love it when hard problems end up with simple, intuitive outcomes for our users!

Backend DevelopmentPostgreSQLPythonFull Stack DevelopmentReact.jsTypeScriptUI DesignAPI testingGoReactProblem SolvingData modeling

Posted about 1 month ago

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🔥 Senior Backend Software Engineer, Insights (Romania)

Posted about 1 month ago

📍 Canada, United States, Romania

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Proven experience as a Backend Engineer with a focus on database design and system architecture.
Strong expertise in ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries.
Hands-on experience with Elasticsearch for indexing and searching large datasets.
Proficient in backend programming languages such as Python, Go.
Experience with RESTful API design and development.
Solid understanding of distributed systems, microservices architecture, and cloud infrastructure.
Experience with performance tuning, data modeling, and query optimization.
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.

💡 Responsibilities

Design, implement, and maintain backend services and APIs to support applications.
Build and optimize data storage solutions using Postgres, ClickHouse and Elasticsearch to ensure high performance and scalability.
Collaborate with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to deliver end-to-end solutions.
Monitor and troubleshoot performance issues in distributed systems and databases.
Write clean, maintainable, and efficient code following best practices for backend development.
Participate in code reviews, testing, and continuous integration efforts.
Ensure security, scalability, and reliability of backend services.
Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security.

Backend DevelopmentPostgreSQLPythonSQLElasticSearchClickhouseGoRESTful APIsMicroservicesData modeling

Posted about 1 month ago

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🔥 Technical Writer

Posted about 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 AI

🔧 Requirements

Proven experience as a Technical Writer or similar role, preferably in the tech or AI industry, with a focus on enterprise content.
Strong writing and editing skills, with a keen eye for detail.
Ability to understand and explain complex AI concepts clearly and concisely to enterprise audiences.
Experience with documentation tools and content management systems.
Familiarity with AI technologies, machine learning workflows, and related software development processes in an enterprise context.
Excellent organizational skills and the ability to manage multiple projects simultaneously.

💡 Responsibilities

Define/refine our technical writing standards and strategy
Write, edit, and publish end-user documentation in the Help Center - understanding the different end-user personas and tailoring the content accordingly
Prioritize depth and types of documentation to be published
Engage with customers and data to understand opportunities to improve documentation
Collaborate with subject-matter experts, including product managers, engineers, product marketing and customer success and engage with customers and data to understand opportunities to improve documentation

Machine LearningAPI testingContent managementCommunication SkillsCollaborationDocumentationWritingEditing

Posted about 2 months ago

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🔥 Senior Software Engineer, Frontend (Romania)

Posted about 2 months ago

📍 Romania, US, Canada

🧭 Full-Time

🔍 AI

🔧 Requirements

A deep understanding of the modern front-end ecosystem and experience applying frameworks/tools (React.js, Webpack, and Node.js) and patterns to complex, production web applications
Comfortable defining and building robust APIs with a strong understanding for different protocols like Websockets, REST, RPC frameworks, etc
Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products
Deep appreciation for building applications with observability as a first-class principle and familiarity with application performance monitoring
Preferably extensive experience coding in TypeScript and Go

💡 Responsibilities

Work with the product manager to define and detail the product requirements
Define software architecture and design matching the requirements
Write and push high-quality code efficiently for both the frontend and backend
Apply synchronous and asynchronous design patterns
Scale distributed applications
Identify and leverage opportunities to improve general engineering productivity
Integrate with various tools for CI/CD, test automation, monitoring, logging, documentation
Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7

Backend DevelopmentDockerNode.jsSQLDesign PatternsExpress.jsFrontend DevelopmentJavascriptReact.jsTypeScriptAPI testingGoREST APICI/CD

Posted about 2 months ago

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🔥 Enterprise Account Executive

Posted 3 months ago

📍 United States

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Software as a Service (SaaS)

🔧 Requirements

5+ years of SaaS software sales experience
Experience negotiating and closing complex enterprise-level agreements
Prior experience leading cross-functional teams
Excellent communication and presentation skills
Ability to travel up to 50%

💡 Responsibilities

Own the sales experience while building and managing relationships with key decision-makers
Run complex sales cycles from initial contact to close
Prospect for new clients, design product presentations, and negotiate contracts
Partner closely with teams to deliver an exceptional customer experience
Hit your sales targets

Artificial IntelligenceCross-functional Team LeadershipNegotiationAccount ManagementSales experienceSaaS

Posted 3 months ago

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🔥 Analytics Engineer (India)

Posted 3 months ago

📍 India, Romania, Berlin, US, Canada

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Previous experience in a startup or product-first company is a plus.
Familiarity with ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries.
Experience with product analytics, including defining and tracking relevant metrics.
Strong proficiency in data engineering, ETL processes, and database management.
Proficiency in SQL, any scripting language (Python, R) and a data visualization tool like Hex, or Power BI.
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.

💡 Responsibilities

Collaborate with stakeholders to understand data requirements and design and implement scalable data pipelines.
Partner with product teams to define and implement tracking mechanisms for key product metrics.
Analyze user behavior, product usage, and other relevant data to provide insights that drive product improvements.
Create and maintain dashboards and reports to communicate analytical findings to stakeholders.
Collaborate with cross-functional teams to integrate analytics into product development processes.

PythonSQLData AnalysisETLProduct AnalyticsClickhouseData engineeringREST APIData visualizationData modelingScripting

Posted 3 months ago

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🔥 Director, Marketing Strategy & Operations

Posted 4 months ago

📍 United States

🧭 Full-Time

🔍 AI

🔧 Requirements

7+ years in strategic operational roles (marketing operations, product marketing, revenue ops, or analytics), ideally within a global and cross-functional environment
5+ years specifically in marketing operations, with demonstrated success in lead lifecycle management, data integrity, technology integrations, and funnel optimization
5+ years managing Hubspot (or a similar marketing automation platform) and Salesforce CRM; advanced proficiency in configuring, integrating, and optimizing these tools
Expertise in demand generation, funnel metrics, marketing attribution, and closed-loop reporting
Strategic problem solver with exceptional project management and influencing skills; proven ability to lead complex initiatives and communicate effectively at all org levels
Deep understanding of database structures, data hygiene, and analytics best practices

💡 Responsibilities

Oversee global marketing operations, orchestrating everything from lead acquisition to revenue generation
Champion best-in-class processes—including lead scoring, attribution, database management, segmentation, and digital marketing workflows—to ensure no lead is left behind
Drive engagement and alignment with senior leadership across business units
Partner with Finance and cross-functional operations teams to lead annual/quarterly planning processes, ensuring marketing goals and budgets map to Cresta’s strategic objectives
Lead pipeline strategy to drive demand and growth for Cresta’s strategic and enterprise segments
Ensure full closed-loop reporting from lead to revenue, optimizing funnel performance and revealing actionable insights on campaign ROI
Configure, integrate, and optimize the marketing tech stack (e.g. HubSpot, Salesforce, Tableau) to track, analyze, and scale global marketing programs
Own and maintain the marketing database, enforcing data hygiene, segmentation, and compliance (GDPR, CAN-SPAM)
Identify workflow inefficiencies and implement streamlined, automated solutions for effective lead management, forecasting, and reporting
Develop and manage the marketing forecast model, providing accurate projections for pipeline and revenue contribution
Lead the Marketing OKR process and take ownership of crafting board presentation slides with the CMO
Design and refine dashboards, analytics frameworks, and KPI reviews that enable data-driven decisions
Deliver accurate, actionable insights on campaign performance, channel ROI, and marketing’s overall impact on revenue
Partner with Sales, Finance, Product, IT, and the broader Revenue Operations team to align marketing ops with wider business initiatives
Collaborate on major go-to-market launches, budget planning, and technology integrations to drive a seamless buyer experience
Manage current team (1 team member today) with long-term ability to build out a global function
Cultivate a high-performance, data-informed culture, ensuring alignment with Cresta’s values and long-term objectives

Project ManagementSQLSalesforceGoogle AnalyticsCross-functional Team LeadershipOperations ManagementTableauAPI testingData engineeringMicrosoft ExcelRESTful APIsData visualizationMarketingTeam managementStakeholder managementLead GenerationStrategic thinkingDigital MarketingCRMFinancial analysisData modelingData analyticsData managementCustomer SuccessBudget managementA/B testing

Posted 4 months ago

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🔥 Director of Technical Solutions

Posted 4 months ago

📍 US

🧭 Full-Time

🔍 Artificial Intelligence and Customer Experience Technologies

🔧 Requirements

Proven experience in a leadership role within solutions architecture or related field.
Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9).
Strong understanding of integration options, APIs, iPaaS, and UI integrations.
Extensive experience with large-scale enterprise software implementations.
Exceptional organizational skills for managing complex projects.
Excellent communication and interpersonal skills.
Willingness to travel (up to 10%) across EST and PST time zones.

💡 Responsibilities

Manage and mentor a team of Solutions Architects.
Define and drive the technical architecture blueprint for pre-sales and post-sales processes.
Serve as the primary point of contact for technical discussions with key stakeholders.
Partner with Sales for land-and-expand strategies.
Maintain knowledge of Cresta’s platform integrations and customer experience technologies.
Collaborate with Product & Engineering on tooling enhancements.
Drive a customer-focused consultative problem-solving approach.

Posted 4 months ago

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🔥 Brand Designer

Posted 4 months ago

📍 United States

🧭 Full-Time

🔍 Marketing

🔧 Requirements

Bachelor’s degree
At least 1 year of marketing design experience, ideally for a SaaS or B2B business.
Excellent communication skills: Comfort presenting work and articulating the rationale for specific design decisions
Excellent organization skills and experience managing complex projects
Proficiency in design production tools including Adobe Suite
A portfolio of design work that demonstrates your ability to deliver excellence
Experience marketing software or AI products
Experience in software categories related to contact centers, customer experience and virtual agents
Web or interactive design expertise
Agency experience relevant to marketing like advertising or brand development

💡 Responsibilities

Design, build and refine all manner of marketing materials including those for: web, ads, events, presentations, and collateral
Implement existing design standards in the materials you create and manage the implementation of those standards in outsourced works
Help build new design standards that set Cresta above competitive noise
Have a point of view and contribute thoughtfully to all creative efforts, whether that means moving pixels around, or having constructive feedback
Stay organized and communicate effectively with creative partners and stakeholders
Continuously trial new tools and services that might help elevate the quality of our work, or the efficiency of creative production
Be a Team Player: We’re a small team, so pitch in where needed and support your colleagues
Learn from results: Find ways to evaluate the effectiveness of a deliverable and use what you learn to improve the next one

Adobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopGraphic DesignUI DesignCommunication SkillsRESTful APIsPresentation skillsMarketingSaaS

Posted 4 months ago

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