Cresta

👥 101-250💰 $125,000,000 Series D 3 months agoAutomotive Customer Service Artificial Intelligence (AI)Intelligent Systems Retail Machine Learning Telecommunications Natural Language Processing Software💼 Private Company

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Cresta empowers contact centers with AI-powered solutions that transform customer conversations into competitive advantages. We build a platform combining human intelligence and AI to deliver real-time coaching, automate processes, and unlock valuable customer insights. Our market-leading technology helps companies in diverse sectors—from finance to telecommunications—improve agent performance and enhance customer experiences. We leverage a robust tech stack including Amazon Web Services, Cloudflare CDN, and Google Apps for Business, fostering a collaborative and innovative engineering culture that prioritizes high-quality, scalable solutions. Cresta is a remote-first company with a global presence, offering flexible work arrangements and a variety of benefits. Backed by top-tier investors such as Andreessen Horowitz and Sequoia Capital, Cresta is rapidly expanding and revolutionizing the contact center industry. Recognized by Forbes and Bain Consulting as a top private AI company, we're committed to building a best-in-class product and workplace. Our engineers build and maintain a sophisticated platform using technologies such as React, Angular, Python, Go, Elasticsearch, Kubernetes, and various cloud services. We prioritize robust API design (gRPC, REST), high-performance database systems (PostgreSQL, ClickHouse), and the latest advancements in Large Language Models (LLMs) and Generative AI. We encourage collaboration, continuous improvement, and a focus on delivering exceptional user experiences. We value a culture of ownership and autonomy, empowering engineers to make meaningful contributions to the future of work. At Cresta, we value innovation, collaboration, and a commitment to excellence. We offer a supportive and inclusive environment where every team member has the opportunity to learn, grow, and make a significant impact. Our team is composed of talented and passionate individuals who share our vision of transforming the contact center industry. Our remote-first culture allows us to attract top talent from across the globe, fostering a diverse and inclusive environment. Cresta's rapid growth reflects our market leadership and significant investor confidence. With recent Series D funding, we're strategically expanding our product offerings and global reach. We are constantly pushing the boundaries of AI in the contact center space and invite you to be a part of this innovative journey.

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Jobs at this company:

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🔥 Director, Marketing Strategy & Operations

Posted 10 days ago

📍 United States

🧭 Full-Time

🔧 Requirements

7+ years in strategic operational roles (marketing operations, product marketing, revenue ops, or analytics), ideally within a global and cross-functional environment
5+ years specifically in marketing operations, with demonstrated success in lead lifecycle management, data integrity, technology integrations, and funnel optimization
5+ years managing Hubspot (or a similar marketing automation platform) and Salesforce CRM; advanced proficiency in configuring, integrating, and optimizing these tools
Expertise in demand generation, funnel metrics, marketing attribution, and closed-loop reporting
Strategic problem solver with exceptional project management and influencing skills; proven ability to lead complex initiatives and communicate effectively at all org levels
Deep understanding of database structures, data hygiene, and analytics best practices

💡 Responsibilities

Oversee global marketing operations, orchestrating everything from lead acquisition to revenue generation
Champion best-in-class processes—including lead scoring, attribution, database management, segmentation, and digital marketing workflows—to ensure no lead is left behind
Drive engagement and alignment with senior leadership across business units
Partner with Finance and cross-functional operations teams to lead annual/quarterly planning processes, ensuring marketing goals and budgets map to Cresta’s strategic objectives
Lead pipeline strategy to drive demand and growth for Cresta’s strategic and enterprise segments
Ensure full closed-loop reporting from lead to revenue, optimizing funnel performance and revealing actionable insights on campaign ROI
Configure, integrate, and optimize the marketing tech stack (e.g. HubSpot, Salesforce, Tableau) to track, analyze, and scale global marketing programs
Own and maintain the marketing database, enforcing data hygiene, segmentation, and compliance (GDPR, CAN-SPAM)
Identify workflow inefficiencies and implement streamlined, automated solutions for effective lead management, forecasting, and reporting
Develop and manage the marketing forecast model, providing accurate projections for pipeline and revenue contribution
Lead the Marketing OKR process and take ownership of crafting board presentation slides with the CMO
Design and refine dashboards, analytics frameworks, and KPI reviews that enable data-driven decisions
Deliver accurate, actionable insights on campaign performance, channel ROI, and marketing’s overall impact on revenue
Partner with Sales, Finance, Product, IT, and the broader Revenue Operations team to align marketing ops with wider business initiatives
Collaborate on major go-to-market launches, budget planning, and technology integrations to drive a seamless buyer experience
Manage current team (1 team member today) with long-term ability to build out a global function
Cultivate a high-performance, data-informed culture, ensuring alignment with Cresta’s values and long-term objectives

Project ManagementSQLSalesforceGoogle AnalyticsCross-functional Team LeadershipOperations ManagementTableauAPI testingData engineeringMicrosoft ExcelRESTful APIsData visualizationMarketingTeam managementStakeholder managementLead GenerationStrategic thinkingDigital MarketingCRMFinancial analysisData modelingData analyticsData managementCustomer SuccessBudget managementA/B testing

Posted 10 days ago

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🔥 Customer Strategy Director

Posted 12 days ago

📍 USA

🔍 AI and contact center solutions

🔧 Requirements

Proven experience in a strategic customer-facing role, preferably in an AI software-driven environment
Direct or in-direct contact center experience (working in or selling to a contact center)
Deep understanding of business value creation, change management, and/or consulting methodologies
General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business
Has extensive experience in large-scale enterprise software implementations and complex use cases
Experience designing and interpreting Statements of Work to meet enterprise customer needs
Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI
Experience managing and advising on large-scale programs with many stakeholders and dependencies
Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems

💡 Responsibilities

Serve the Enterprise Sales Directors as a strategic partner in complex sales cycles
Share AI strategies and best practices with prospects through compelling workshops
Create the customer’s strategic plan, maximizing business impact with a clear narrative for the expansion of Cresta products over time
Conduct & lead Business Value Assessments (BVA’s) to quantify the potential ROI impact for a customer
Usher a seamless transition to the post-sales teams to execute on the vision that was sold

BVA AnalysisRelationship buildingStakeholder management

Posted 12 days ago

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🔥 Director of Technical Solutions

Posted 13 days ago

📍 US

🧭 Full-Time

🔍 Artificial Intelligence and Customer Experience Technologies

🔧 Requirements

Proven experience in a leadership role within solutions architecture or related field.
Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9).
Strong understanding of integration options, APIs, iPaaS, and UI integrations.
Extensive experience with large-scale enterprise software implementations.
Exceptional organizational skills for managing complex projects.
Excellent communication and interpersonal skills.
Willingness to travel (up to 10%) across EST and PST time zones.

💡 Responsibilities

Manage and mentor a team of Solutions Architects.
Define and drive the technical architecture blueprint for pre-sales and post-sales processes.
Serve as the primary point of contact for technical discussions with key stakeholders.
Partner with Sales for land-and-expand strategies.
Maintain knowledge of Cresta’s platform integrations and customer experience technologies.
Collaborate with Product & Engineering on tooling enhancements.
Drive a customer-focused consultative problem-solving approach.

Posted 13 days ago

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🔥 Software Engineer (India)

Posted 14 days ago

📍 India, Romania, US, Canada

🧭 Full-Time

🔍 Artificial Intelligence

🔧 Requirements

Experience in a startup or product-first company is a plus.
Proven experience as an Engineer with a focus on database design and system architecture.
Strong expertise in ClickHouse or similar columnar databases.
Hands-on experience with Elasticsearch.
Proficient in backend programming languages such as Python and Go.
Experience with RESTful API design and development.
Solid understanding of distributed systems and microservices architecture.
Experience with performance tuning and data modeling.
Strong problem-solving skills and attention to detail.

💡 Responsibilities

Contribute to design, development, and maintenance of scalable data infrastructure.
Show full-stack expertise, particularly in back-end, databases, and cloud environments.
Develop and deploy cloud-based solutions on AWS/Azure.
Implement Terraform for infrastructure provisioning.
Set up server monitoring using Grafana.
Build and manage CI/CD pipelines in Jenkins.
Collaborate with cross-functional teams to solve technical challenges.

AWSPostgreSQLPythonElasticSearchJenkinsClickhouseGoGrafanaTerraformMicroservices

Posted 14 days ago

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🔥 Director, Enterprise Sales, East

Posted 14 days ago

📍 US

🧭 Full-Time

🔍 AI and machine learning for contact centers

🔧 Requirements

Over 5 years of enterprise sales leadership experience and a track record of recruiting and retaining high-performing sellers.
Experience managing teams with $1.25m ARR quotas and selling technical solutions to large enterprises.
Documented success in cultivating effective hiring processes for Enterprise AEs.
A demonstrated history of overachievement as both an enterprise seller and leader.
Proficiency in land and expand sales strategies and cross-functional collaboration for establishing enterprise business.

💡 Responsibilities

Recruit, hire, develop, and empower a team of Enterprise Account Executives to surpass revenue targets.
Foster a high-accountability culture with clear achievement expectations.
Scale enterprise sales processes from initial traction to a predictable sales machine.
Lead an effective sales hiring process and attract 2-3 AEs in the first 90 days.
Build a team of 7 AEs within 12 months and promote excellence in sales methodologies.
Collaborate with senior leaders to craft an effective GTM strategy and ensure flawless execution of multi-stakeholder deals.
Encourage team ownership of pipeline generation and provide accurate forecasts to executives.

LeadershipBusiness DevelopmentCoachingAccount ManagementRecruitmentCross-functional collaborationSales experience

Posted 14 days ago

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🔥 Strategic Sales Director, West

Posted 3 months ago

📍 USA

🧭 Full-Time

🔍 Artificial Intelligence

🔧 Requirements

7+ years of SaaS software sales experience at an enterprise level.
Experience negotiating, structuring and executing complex enterprise-level agreements.
Prior experience leading cross-functional teams through large deal close processes.
Ability to articulate contractual, technical, and financial value points to customers, including executives.
Excellent communication and presentation skills with experience presenting to C-level executives.
Ability to travel up to 50%.

💡 Responsibilities

Own the sales experience while building and managing relationships with key decision-makers and executives at Fortune 500 companies.
Run complex sales cycles from initial contact to close.
Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts.
Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs.
Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience.
Hit your number.

LeadershipArtificial IntelligenceBusiness DevelopmentMachine LearningCross-functional Team LeadershipStrategyGoStrategic ManagementCommunication SkillsNegotiationPresentation skills

Posted 3 months ago

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🔥 Senior Software Engineer, Frontend (Platform)

Posted 3 months ago

📍 United States, Canada

🔍 Artificial Intelligence

🔧 Requirements

Bachelor’s degree in Computer Science or related field.
Strong Computer Science fundamentals.
8+ years of experience in relevant domains.
Very solid coding skills.
Familiar with React or Angular, used in large-scale consumer-facing products.
Proficient in designing and maintaining clear frontend architecture.
Experience as a technical lead of frontend stack supporting various product features.

💡 Responsibilities

Play a substantial role in the platform frontend engineering team.
Work with Cresta product and engineering teams to build and improve the platform.
Stay closely with customers and analyze technical tradeoffs.
Develop high-quality, reusable, and well-tested system components.
Identify product improvement opportunities and generate ideas.
Demonstrate and uphold engineering best practices.

LeadershipDesign PatternsFrontend DevelopmentAngularReactCollaboration

Posted 3 months ago

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🔥 Senior Software Engineer, Backend (AI Agent)

Posted 3 months ago

📍 US, Canada

🔍 Artificial Intelligence

🔧 Requirements

Bachelor’s degree in Computer Science or a related field.
5+ years of experience in backend system architecture, cloud services, or related technology fields.
Proficient in designing and maintaining clear and robust APIs with strong understanding of gRPC and REST.
Previous experience with Virtual Agent or AI Agent systems.
Experience in high-performance database schema design, query optimization, SQL and NoSQL databases.
Experience in containerized application deployment using Kubernetes and Docker in microservices architectures.
Experience in cloud environments such as AWS, Azure, or Google Cloud, with knowledge of cloud security and compliance.

💡 Responsibilities

Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models.
Collaborate with cross-functional teams including frontend engineers and machine learning engineers for seamless AI integration.
Lead initiatives to enhance system scalability and reliability in production, focusing on backend services supporting AI.
Optimize server response times and process large data volumes efficiently while ensuring high availability.
Innovate and apply security measures, cost-reduction strategies, and performance improvements in backend systems.

AWSDockerLeadershipSQLKubernetesMachine LearningAzuregRPCNosqlMicroservicesCompliance

Posted 3 months ago

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🔥 Product Designer (AI Agent)

Posted 3 months ago

📍 US, Canada

🔍 AI and contact center technology

🔧 Requirements

Bachelor's degree or equivalent in UX Design, HCI, or a related field.
Experience with designing AI Agents, Virtual Agents, or Conversational AI.
Experience with enterprise SaaS customers, contact centers, and data visualization.
Strong portfolio showcasing elegant design solutions for complex SaaS applications.
Proficiency in design tools such as Figma and creating interactive prototypes.
Strong product thinking and a blend of UX disciplines.

💡 Responsibilities

Generate novel UX ideas for AI Agents considering various user personas.
Propose reasonable solutions to user and business problems and create detailed mockups.
Engage with customers to gather insights into user pain points.
Collaborate with Engineers, PMs, and other teams to ensure high-quality designs.
Identify opportunities for future product enhancements.

FigmaStrategyProduct designCoachingData visualization

Posted 3 months ago

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🔥 Director of Conversation Design

Posted 3 months ago

📍 US

🧭 Full-Time

🔍 AI and ML

🔧 Requirements

Bachelor’s degree in Linguistics, Engineering, AI, or a related field; advanced degree preferred.
Proven experience (2+ years) in managing professional services teams.
Direct experience in Conversational Design projects (e.g., Agent Assist, Voicebot, Chatbot).
Strong understanding of AI methodologies, frameworks, and conversational design principles.
Excellent leadership, coaching, and team management skills.
Experience with OKRs and performance metrics development.
Proficiency in scoping and negotiating Statements of Work (SOWs).
Ability to act as a customer escalation point and manage complex customer interactions.

💡 Responsibilities

Oversee performance and development of 5-7 Conversational Designers.
Manage operations and goal-setting using the OKR framework.
Improve Opera Enablement curriculum and AI Delivery methodology.
Manage staffing for new customers and serve as point of contact for customer escalations.
Represent Cresta through Machine Learning Review Boards and collaborate on customer questionnaires.
Scope Statements of Work (SOWs) and coordinate with Sales and Customer Strategy teams.
Liaison with Product team to drive product improvements and enhance service delivery.

LeadershipMachine LearningStrategyCollaborationCoachingInterpersonal skillsTeam management

Posted 3 months ago

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