Cresta

👥 101-250💰 $125,000,000 Series D 4 months agoAutomotive Customer Service Artificial Intelligence (AI)Intelligent Systems Retail Machine Learning Telecommunications Natural Language Processing Software💼 Private Company

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Cresta empowers contact centers with AI-powered solutions that transform customer conversations into competitive advantages. We build a platform combining human intelligence and AI to deliver real-time coaching, automate processes, and unlock valuable customer insights. Our market-leading technology helps companies in diverse sectors—from finance to telecommunications—improve agent performance and enhance customer experiences. We leverage a robust tech stack including Amazon Web Services, Cloudflare CDN, and Google Apps for Business, fostering a collaborative and innovative engineering culture that prioritizes high-quality, scalable solutions. Cresta is a remote-first company with a global presence, offering flexible work arrangements and a variety of benefits. Backed by top-tier investors such as Andreessen Horowitz and Sequoia Capital, Cresta is rapidly expanding and revolutionizing the contact center industry. Recognized by Forbes and Bain Consulting as a top private AI company, we're committed to building a best-in-class product and workplace. Our engineers build and maintain a sophisticated platform using technologies such as React, Angular, Python, Go, Elasticsearch, Kubernetes, and various cloud services. We prioritize robust API design (gRPC, REST), high-performance database systems (PostgreSQL, ClickHouse), and the latest advancements in Large Language Models (LLMs) and Generative AI. We encourage collaboration, continuous improvement, and a focus on delivering exceptional user experiences. We value a culture of ownership and autonomy, empowering engineers to make meaningful contributions to the future of work. At Cresta, we value innovation, collaboration, and a commitment to excellence. We offer a supportive and inclusive environment where every team member has the opportunity to learn, grow, and make a significant impact. Our team is composed of talented and passionate individuals who share our vision of transforming the contact center industry. Our remote-first culture allows us to attract top talent from across the globe, fostering a diverse and inclusive environment. Cresta's rapid growth reflects our market leadership and significant investor confidence. With recent Series D funding, we're strategically expanding our product offerings and global reach. We are constantly pushing the boundaries of AI in the contact center space and invite you to be a part of this innovative journey.

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Jobs at this company:

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🔥 Principal Partner Solutions Engineer, East

Posted 4 days ago

📍 USA

🧭 Full-Time

🔍 AI, SaaS

🔧 Requirements

10+ years in a customer-facing role, with at least 5+ years in technical pre-sales at a high-growth SaaS or AI company
Experience working with or selling into partner ecosystems (e.g., GSI, BPO, and CCaaS)
Proven ability to communicate with executive and technical audiences, simplifying complex ideas into business value
Resourceful, scrappy mindset—comfortable navigating ambiguity, building from scratch, and adapting to shifting priorities
Highly organized, with exceptional written and verbal communication skills
Located in the Eastern or Central Time Zone (or willing to work primarily in those hours)

💡 Responsibilities

Deliver impactful presentations on our Services approach and how it supports our broader partner-led strategy.
Tailor messaging and demos to show how Cresta and partner technologies jointly solve real-world business problems.
Represent Cresta in co-selling motions, including joint pitches, workshops, and executive conversations.
Drive discovery with both partners and prospects to understand use cases across multiple business units (not just contact centers).
Build compelling solution architectures that highlight the synergy between Cresta and partner ecosystems.
Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops.
Educate partners on how to position and technically validate Cresta alongside their own services and platforms.
Gather feedback from the field—customers, partners, and internal stakeholders—to inform product roadmap and packaging decisions.
Influence our services strategy to better align with partner delivery models.
Be a champion for partner success across Sales, Product, Engineering, and Customer Success.
Train and enable internal SEs and partner teams on our joint value proposition to reduce repetitiveness in GTM motions.

Artificial IntelligenceCloud ComputingMachine LearningSalesforceAPI testingRESTful APIsPresentation skillsExcellent communication skillsCross-functional collaborationSales experienceTechnical supportCustomer SuccessSaaS

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🔥 Enterprise Account Executive

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Software as a Service (SaaS)

🔧 Requirements

5+ years of SaaS software sales experience
Experience negotiating and closing complex enterprise-level agreements
Prior experience leading cross-functional teams
Excellent communication and presentation skills
Ability to travel up to 50%

💡 Responsibilities

Own the sales experience while building and managing relationships with key decision-makers
Run complex sales cycles from initial contact to close
Prospect for new clients, design product presentations, and negotiate contracts
Partner closely with teams to deliver an exceptional customer experience
Hit your sales targets

Artificial IntelligenceCross-functional Team LeadershipNegotiationAccount ManagementSales experienceSaaS

Posted about 1 month ago

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🔥 Senior Customer Marketing Manager

Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 SaaS

🔧 Requirements

7+ years of experience developing strategy, building and driving customer marketing programs at high growth SaaS companies
Experience scaling high-touch customer advocacy programs
Experience building the strategy, implementing, and managing a formal reference program
Experience with customer relationship surveys
Experience driving customer engagement with major review sites
Experience developing and overseeing customer-facing communication programs, campaigns, and sales plays
Ideal experience in software categories related to contact centers, customer experience and virtual agents
Domain knowledge of large language models and applications of AI in the enterprise
Experience in hyper-growth scale-ups

💡 Responsibilities

Build and scale the customer marketing function across advocacy, references, reviews, and campaigns
Develop a consistent pipeline of public customer stories
Partner with Revenue Operations and CS to design and manage a scalable, programmatic customer reference program
Launch customer relationship surveys
Develop customer communications and campaigns
Develop and run programs to drive public reviews
Execute a Customer Advisory Board program

Communication SkillsAnalytical SkillsCustomer serviceSales experienceMarketingStrategic thinkingCustomer SuccessSaaS

Posted about 1 month ago

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🔥 Analytics Engineer (India)

Posted about 1 month ago

📍 India, Romania, Berlin, the US, Canada

🧭 Full-Time

🔍 AI

🔧 Requirements

Previous experience in a startup or product-first company is a plus.
Familiarity with ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries.
Experience with product analytics, including defining and tracking relevant metrics.
Strong proficiency in data engineering, ETL processes, and database management.
Proficiency in SQL, any scripting language (Python, R) and a data visualization tool like Hex, or Power BI.
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.

💡 Responsibilities

Collaborate with stakeholders to understand data requirements and design and implement scalable data pipelines.
Partner with product teams to define and implement tracking mechanisms for key product metrics.
Analyze user behavior, product usage, and other relevant data to provide insights that drive product improvements.
Create and maintain dashboards and reports to communicate analytical findings to stakeholders.
Collaborate with cross-functional teams to integrate analytics into product development processes.

PythonSQLData AnalysisETLProduct AnalyticsClickhouseData engineeringREST APIData visualizationData modelingScripting

Posted about 1 month ago

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🔥 Director, Marketing Strategy & Operations

Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

7+ years in strategic operational roles (marketing operations, product marketing, revenue ops, or analytics), ideally within a global and cross-functional environment
5+ years specifically in marketing operations, with demonstrated success in lead lifecycle management, data integrity, technology integrations, and funnel optimization
5+ years managing Hubspot (or a similar marketing automation platform) and Salesforce CRM; advanced proficiency in configuring, integrating, and optimizing these tools
Expertise in demand generation, funnel metrics, marketing attribution, and closed-loop reporting
Strategic problem solver with exceptional project management and influencing skills; proven ability to lead complex initiatives and communicate effectively at all org levels
Deep understanding of database structures, data hygiene, and analytics best practices

💡 Responsibilities

Oversee global marketing operations, orchestrating everything from lead acquisition to revenue generation
Champion best-in-class processes—including lead scoring, attribution, database management, segmentation, and digital marketing workflows—to ensure no lead is left behind
Drive engagement and alignment with senior leadership across business units
Partner with Finance and cross-functional operations teams to lead annual/quarterly planning processes, ensuring marketing goals and budgets map to Cresta’s strategic objectives
Lead pipeline strategy to drive demand and growth for Cresta’s strategic and enterprise segments
Ensure full closed-loop reporting from lead to revenue, optimizing funnel performance and revealing actionable insights on campaign ROI
Configure, integrate, and optimize the marketing tech stack (e.g. HubSpot, Salesforce, Tableau) to track, analyze, and scale global marketing programs
Own and maintain the marketing database, enforcing data hygiene, segmentation, and compliance (GDPR, CAN-SPAM)
Identify workflow inefficiencies and implement streamlined, automated solutions for effective lead management, forecasting, and reporting
Develop and manage the marketing forecast model, providing accurate projections for pipeline and revenue contribution
Lead the Marketing OKR process and take ownership of crafting board presentation slides with the CMO
Design and refine dashboards, analytics frameworks, and KPI reviews that enable data-driven decisions
Deliver accurate, actionable insights on campaign performance, channel ROI, and marketing’s overall impact on revenue
Partner with Sales, Finance, Product, IT, and the broader Revenue Operations team to align marketing ops with wider business initiatives
Collaborate on major go-to-market launches, budget planning, and technology integrations to drive a seamless buyer experience
Manage current team (1 team member today) with long-term ability to build out a global function
Cultivate a high-performance, data-informed culture, ensuring alignment with Cresta’s values and long-term objectives

Project ManagementSQLSalesforceGoogle AnalyticsCross-functional Team LeadershipOperations ManagementTableauAPI testingData engineeringMicrosoft ExcelRESTful APIsData visualizationMarketingTeam managementStakeholder managementLead GenerationStrategic thinkingDigital MarketingCRMFinancial analysisData modelingData analyticsData managementCustomer SuccessBudget managementA/B testing

Posted about 2 months ago

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🔥 Director of Technical Solutions

Posted about 2 months ago

📍 US

🧭 Full-Time

🔍 Artificial Intelligence and Customer Experience Technologies

🔧 Requirements

Proven experience in a leadership role within solutions architecture or related field.
Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9).
Strong understanding of integration options, APIs, iPaaS, and UI integrations.
Extensive experience with large-scale enterprise software implementations.
Exceptional organizational skills for managing complex projects.
Excellent communication and interpersonal skills.
Willingness to travel (up to 10%) across EST and PST time zones.

💡 Responsibilities

Manage and mentor a team of Solutions Architects.
Define and drive the technical architecture blueprint for pre-sales and post-sales processes.
Serve as the primary point of contact for technical discussions with key stakeholders.
Partner with Sales for land-and-expand strategies.
Maintain knowledge of Cresta’s platform integrations and customer experience technologies.
Collaborate with Product & Engineering on tooling enhancements.
Drive a customer-focused consultative problem-solving approach.

Posted about 2 months ago

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🔥 Brand Designer

Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

At least 1 year of marketing design experience, ideally for a SaaS or B2B business.
Excellent communication skills: Comfort presenting work and articulating the rationale for specific design decisions
Excellent organization skills and experience managing complex projects
Proficiency in design production tools including Adobe Suite
A portfolio of design work that demonstrates your ability to deliver excellence
Experience marketing software or AI products
Experience in software categories related to contact centers, customer experience and virtual agents
Web or interactive design expertise
Agency experience relevant to marketing like advertising or brand development

💡 Responsibilities

Design, build and refine all manner of marketing materials including those for: web, ads, events, presentations, and collateral
Implement existing design standards in the materials you create and manage the implementation of those standards in outsourced works
Help build new design standards that set Cresta above competitive noise
Have a point of view and contribute thoughtfully to all creative efforts, whether that means moving pixels around, or having constructive feedback
Stay organized and communicate effectively with creative partners and stakeholders
Continuously trial new tools and services that might help elevate the quality of our work, or the efficiency of creative production
Be a Team Player: We’re a small team, so pitch in where needed and support your colleagues
Learn from results: Find ways to evaluate the effectiveness of a deliverable and use what you learn to improve the next one

Adobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopGraphic DesignUI DesignCommunication SkillsRESTful APIsPresentation skillsMarketingSaaS

Posted about 2 months ago

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🔥 Software Engineer (India)

Posted about 2 months ago

📍 India, Romania, US, Canada

🧭 Full-Time

🔍 Artificial Intelligence

🔧 Requirements

Experience in a startup or product-first company is a plus.
Proven experience as an Engineer with a focus on database design and system architecture.
Strong expertise in ClickHouse or similar columnar databases.
Hands-on experience with Elasticsearch.
Proficient in backend programming languages such as Python and Go.
Experience with RESTful API design and development.
Solid understanding of distributed systems and microservices architecture.
Experience with performance tuning and data modeling.
Strong problem-solving skills and attention to detail.

💡 Responsibilities

Contribute to design, development, and maintenance of scalable data infrastructure.
Show full-stack expertise, particularly in back-end, databases, and cloud environments.
Develop and deploy cloud-based solutions on AWS/Azure.
Implement Terraform for infrastructure provisioning.
Set up server monitoring using Grafana.
Build and manage CI/CD pipelines in Jenkins.
Collaborate with cross-functional teams to solve technical challenges.

AWSPostgreSQLPythonElasticSearchJenkinsClickhouseGoGrafanaTerraformMicroservices

Posted about 2 months ago

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🔥 RVP, Strategic Sales

Posted 4 months ago

📍 US

🧭 Full-Time

🔍 Artificial Intelligence and Machine Learning

🔧 Requirements

Over 5 years of enterprise sales leadership experience with a record of recruiting and retaining high-performing enterprise sellers.
Proven success managing sales teams with minimum $1.5m ARR quotas, selling technical solutions to large enterprises.
Experience in high-growth software companies and in hiring strategic and enterprise Account Executives.
Demonstrated history of overachievement as both an enterprise seller and a leader.
Expertise in land and expand sales strategies with an understanding of customer needs.

💡 Responsibilities

Lead a team of Strategic Sales Directors to drive new enterprise business and expand key accounts with Cresta.
Provide strategic direction and coaching for the team, driving performance aligned with business outcomes.
Manage operational execution and partner closely with key stakeholders and cross-functional teams.
Ensure the region achieves new business and expansion goals for Cresta’s Enterprise Accounts.
Encourage ownership of Enterprise pipeline generation by Sales Directors.

LeadershipStrategyGoCollaborationCoachingCross-functional collaboration

Posted 4 months ago

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🔥 Strategic Sales Director, West

Posted 4 months ago

📍 USA

🧭 Full-Time

🔍 Artificial Intelligence

🔧 Requirements

7+ years of SaaS software sales experience at an enterprise level.
Experience negotiating, structuring and executing complex enterprise-level agreements.
Prior experience leading cross-functional teams through large deal close processes.
Ability to articulate contractual, technical, and financial value points to customers, including executives.
Excellent communication and presentation skills with experience presenting to C-level executives.
Ability to travel up to 50%.

💡 Responsibilities

Own the sales experience while building and managing relationships with key decision-makers and executives at Fortune 500 companies.
Run complex sales cycles from initial contact to close.
Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts.
Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs.
Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience.
Hit your number.

LeadershipArtificial IntelligenceBusiness DevelopmentMachine LearningCross-functional Team LeadershipStrategyGoStrategic ManagementCommunication SkillsNegotiationPresentation skills

Posted 4 months ago

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