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Director of Technical Solutions
Posted about 2 months agoViewed
💎 Seniority level: Director
📍 Location: US, EST, PST
🔍 Industry: Artificial Intelligence and Customer Experience Technologies
🏢 Company: Cresta👥 101-250💰 $125,000,000 Series D 4 months agoAutomotiveCustomer ServiceArtificial Intelligence (AI)Intelligent SystemsRetailMachine LearningTelecommunicationsNatural Language ProcessingSoftware
🗣️ Languages: English
Requirements:
- Proven experience in a leadership role within solutions architecture or related field.
- Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9).
- Strong understanding of integration options, APIs, iPaaS, and UI integrations.
- Extensive experience with large-scale enterprise software implementations.
- Exceptional organizational skills for managing complex projects.
- Excellent communication and interpersonal skills.
- Willingness to travel (up to 10%) across EST and PST time zones.
Responsibilities:
- Manage and mentor a team of Solutions Architects.
- Define and drive the technical architecture blueprint for pre-sales and post-sales processes.
- Serve as the primary point of contact for technical discussions with key stakeholders.
- Partner with Sales for land-and-expand strategies.
- Maintain knowledge of Cresta’s platform integrations and customer experience technologies.
- Collaborate with Product & Engineering on tooling enhancements.
- Drive a customer-focused consultative problem-solving approach.
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