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Director of Technical Solutions

Posted 14 days agoViewed

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💎 Seniority level: Director

📍 Location: US, EST, PST

🔍 Industry: Artificial Intelligence and Customer Experience Technologies

🏢 Company: Cresta👥 101-250💰 $125,000,000 Series D 3 months agoAutomotiveCustomer ServiceArtificial Intelligence (AI)Intelligent SystemsRetailMachine LearningTelecommunicationsNatural Language ProcessingSoftware

🗣️ Languages: English

Requirements:
  • Proven experience in a leadership role within solutions architecture or related field.
  • Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9).
  • Strong understanding of integration options, APIs, iPaaS, and UI integrations.
  • Extensive experience with large-scale enterprise software implementations.
  • Exceptional organizational skills for managing complex projects.
  • Excellent communication and interpersonal skills.
  • Willingness to travel (up to 10%) across EST and PST time zones.
Responsibilities:
  • Manage and mentor a team of Solutions Architects.
  • Define and drive the technical architecture blueprint for pre-sales and post-sales processes.
  • Serve as the primary point of contact for technical discussions with key stakeholders.
  • Partner with Sales for land-and-expand strategies.
  • Maintain knowledge of Cresta’s platform integrations and customer experience technologies.
  • Collaborate with Product & Engineering on tooling enhancements.
  • Drive a customer-focused consultative problem-solving approach.
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