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Technical Writer

Posted about 1 month agoViewed

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📍 Location: United States, Canada

🔍 Industry: AI

🏢 Company: Cresta👥 101-250💰 $125,000,000 Series D 6 months agoAutomotiveCustomer ServiceArtificial Intelligence (AI)Intelligent SystemsRetailMachine LearningTelecommunicationsNatural Language ProcessingSoftware

🗣️ Languages: English

🪄 Skills: Machine LearningAPI testingContent managementCommunication SkillsCollaborationDocumentationWritingEditing

Requirements:
  • Proven experience as a Technical Writer or similar role, preferably in the tech or AI industry, with a focus on enterprise content.
  • Strong writing and editing skills, with a keen eye for detail.
  • Ability to understand and explain complex AI concepts clearly and concisely to enterprise audiences.
  • Experience with documentation tools and content management systems.
  • Familiarity with AI technologies, machine learning workflows, and related software development processes in an enterprise context.
  • Excellent organizational skills and the ability to manage multiple projects simultaneously.
Responsibilities:
  • Define/refine our technical writing standards and strategy
  • Write, edit, and publish end-user documentation in the Help Center - understanding the different end-user personas and tailoring the content accordingly
  • Prioritize depth and types of documentation to be published
  • Engage with customers and data to understand opportunities to improve documentation
  • Collaborate with subject-matter experts, including product managers, engineers, product marketing and customer success and engage with customers and data to understand opportunities to improve documentation
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