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Technical Writer

Posted about 2 months agoViewed

View full description

📍 Location: United States, EST

💸 Salary: 70000.0 - 110000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Bitwarden👥 101-250💰 $100,000,000 Series B over 2 years agoPrivacyCyber SecurityEnterprise SoftwareIdentity ManagementSoftware

🗣️ Languages: English

🪄 Skills: GitHTMLCSSJavascriptContent managementCommunication SkillsCollaborationCI/CDProblem SolvingAgile methodologiesRESTful APIsDocumentationTeamworkWritingJSONCustomer support

Requirements:
  • Prior experience in a technical writing, software development, UX writing, or IT administration role.
  • Clear, concise, and consistent communication skills, particularly in writing.
  • Experience with, or comfort with learning, industry-standard tools like headless Content Management Systems (CMSs), JIRA, Docker, and GitHub.
  • Experience working alongside, or within, cloud software development and deployment cycles.
  • Excellent problem solving skills - you might not know all the answers, but you know how to find and communicate the possible solutions.
  • A passion for internet security and helping everyone stay secure.
Responsibilities:
  • Develop product documentation, onboarding guides, technical resources, and more for a wide range of customer and user personas.
  • Develop a deep understanding of customer needs and requirements by collaborating cross-functionally, being active in the community, and digging into data.
  • Help to share the future of Bitwarden documentation and the Technical Writing team, whether that’s through team culture, enhancing processes, or novel  approaches to documentation.
  • Lead development of a refreshed library of clean, clear, and actionable onboarding material to empower customers around the globe.
  • Become a Subject-Matter-Expert (SME) for Bitwarden products and services that internal audiences can rely on for information.
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