Applyπ California, Colorado, Hawaii, New Jersey, New York, Washington, DC, Illinois, Minnesota
πΈ 183600.0 - 324000.0 USD per year
π Software Development
- Demonstrated progressive experience managing, leading and/or delivering professional services or customer success.
- Experience with a subscription-based business model, delivering on-premises and SaaS solutions.
- Experience managing cross-functional professional services teams and delivery partners.
- Advanced insight into the GitLab platform.
- Ability to give and receive constructive feedback.
- Adaptability to project successes and failures.
- Experience collaborating with other managers on strategy execution.
- Proven track record in software/technology sales or consulting.
- Demonstrated strategic thinking about business, products, and technical challenges.
- Work with the Professional Services Director to establish and manage goals for Professional Services Engineers.
- Identify and own improvements to processes and tools in Professional Services.
- Provide leadership, guidance and coaching to the services team.
- Manage resource assignments and staffing, including recruitment.
- Review and approve formal statements of work and proposals.
- Lead the delivery of consulting for PS Engineers.
- Maintain knowledge of GitLab product releases and features.
- Own operational metrics and financial goals for the PS Engineering team.
- Collaborate with peers to improve efficiency in Professional Services.
- Deliver updates on key Professional Services engagements.
LeadershipProject ManagementCloud ComputingGitSaaS
Posted 8 days ago
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