- Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives
- Develop and maintain client relationships to ultimately drive revenue growth
- Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
- Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
- Cultivate customer relationships and ensure effective service delivery to accounts
- Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
- Work with and bring in experts/specialists where required
- Oversee and know all account activities for your book of business
- Own account relationship and drive overall customer satisfaction for assigned accounts
- Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
- May provide customer product training as necessary
- Accountable for individual expense budget management