Deployment Manager

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Requirements:

• 1-2 years of project deployment and coordination experience preferred
• 1-2 years working collaboratively in complex environments
• Experience utilizing technical project management tracking tools to ensure project tracking and completion
• Thorough knowledge of Axon products preferred
• Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects, under tight deadlines
• Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
• Excellent written and verbal communication skills with a demonstrated ability to structure projects and align stakeholders.
• Enthusiasm and commitment to Axon's Mission, Core Values, and Program Mission
• Willingness to join forces and drive company-wide initiatives across multiple departments

Responsibilities:

• Orchestrate multiple-product deployments of all Axon hardware or software products
• Serve as primary point of contact for customer: technology users and decision makers at Law Enforcement Agencies (Chiefs of Police, Command staff, Sheriffs, Directors of IT, Records Supervisors and Clerks, Police Officers, etc.)
• Collaborate with internal deployment teams to ensure seamless implementations and organized timelines.
• Provide structure and clarity where there is ambiguity in customer needs and implementation process
• Document customer issues, providing feedback to leaders and other key stakeholders.
• Maintain internal project dashboards and communication.
• Identify, manage and escalate risks, and ensuring end-to-end success of the implementation.