Professional Services Manager, Fleet

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Requirements:

• 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred)
• Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician)
• Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred).
• Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking.
• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN.

Responsibilities:

• Identify and implement solutions within minimal assistance in a fast-paced environment.
• Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations.
• Conduct training sessions with customer technical points or contact and end users on Axon specific product applications.
• Create accurate computer network diagrams and documentation for design and planning of network communication systems.
• Customer coordination and execution of field commissioning tests.
• Deliver timely and detailed project deployment reports.
• Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale.
• Escalate product irregularities and problems to Product Managers during site deployments.
• Maintain regular and predictable attendance.
• Synchronize the operation of Axon products as they apply to the Fleet solutions.
• Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products.
• Troubleshoot applications, computers, networks and products.
• Validate the quality of 12V DC sub-contractor installations.