Remote

👥 1001-5000💰 $300,000,000 Series C almost 3 years ago🫂 Last layoff over 2 years agoHuman Resources Services💼 Private Company
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Remote is a company that offers payroll, tax, HR, and compliance solutions for distributed teams. They provide recruiting platforms to help companies hire employees from anywhere in the world and manage their allocation to projects. By leveraging technology, Remote enables clients to increase productivity and employment in their organization.

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Jobs at this company:

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📍 Anywhere

🧭 Full-Time

💸 40900.0 - 92050.0 USD per year

  • Strong troubleshooting skills
  • Experience in ticket triage and prioritization
  • Strong expertise in Salesforce
  • Experience with common revenue technologies
  • Technical background (e.g. python scripting, SQL query)
  • Analytical savviness
  • BI tool (e.g. Sigma) working knowledge highly meriting
  • Being able to connect the dots from business problems/questions to different data sources and tools we use
  • Proficient in documenting resolutions for knowledge base development, contributing to future AI-driven automation.
  • Adherence to SLAs
  • Effective communication with stakeholders and requesters
  • Experience consolidating multiple ticketing systems
  • Customer-focused and detail-oriented
  • Writes and speaks fluent English
  • Ticket triage and prioritization: Efficiently categorize, prioritize, and assign tickets for swift resolution.
  • Issue resolution: Troubleshoot and resolve technical issues promptly to minimize disruption.
  • Documentation of resolutions: Accurately document resolution actions to build a comprehensive support knowledge base.
  • Incident Management and Root Cause Analysis: Lead incident management and conduct thorough root cause analysis to prevent recurring issues.
  • Contribute to AI-driven automation: Leverage AI to find creative and innovative ways to solve problems and automate support related tasks. Ensure resolution documentation is clear and correct to support future AI systems for automating ticket resolution.
  • Provide feedback on recurring issues: Analyze ticket trends and provide feedback on common themes or issues, suggesting improvements for future projects.
  • Continuous Improvement: Actively identify and implement improvements to processes, tools, and workflows to enhance overall service desk efficiency and user satisfaction.
  • Escalation management: Identify and escalate issues outside your expertise to the appropriate teams for resolution.
  • Adherence to SLAs: Consistently meet service level agreements (SLAs) by ensuring timely responses and issue resolutions.
  • Advanced Reporting and Metrics: Measure and report on service desk performance to drive improvements and track KPIs.
  • Timely communication with stakeholders: Ensure stakeholders and requesters receive regular and prompt updates on ticket status.
  • Conflict Resolution and Stakeholder Management: Handle escalations and manage relationships with key stakeholders and challenging situations.
  • Streamline ticketing systems: Assist in consolidating various ticketing tools into a single, unified solution for better efficiency.
  • Feedback Loop for Service Improvement: Establish a feedback loop with users and stakeholders to gather input on service quality and areas for improvement.
  • Support GTM organization: Focus on increasing ticket resolution speed and improving overall service delivery for the GTM organization.
  • User Education and Support: Proactively educate end-users on common issues, best practices, and troubleshooting steps to reduce the volume of basic tickets.
Posted 2 days ago
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🧭 Full-Time

💸 51850.0 - 100150.0 USD per year

🔍 SaaS

  • 4+ years of experience in sales, sales enablement, revenue operations, training, or a related function in a fast-paced B2B SaaS environment
  • 1-2+ years of experience in a team lead or direct people management role
  • Strong project management skills, with the ability to balance multiple priorities and execute effectively in a dynamic setting
  • Extensive experience managing project based teams using a project management frameworks like SCRUM or OKRs
  • Experience developing training materials and working with content developers or cross-functional teams
  • Excellent written and verbal communication skills, with a focus on clear, engaging training content
  • Strong analytical skills to track training performance and recommend improvements
  • Familiarity with enablement tools such as Highspot, ShowPad, Docebo, WorkRamp, or other LMS platforms
  • Engaging facilitation and presentation skills
  • Proven record of developing strong relationships with key stakeholders
  • Proficiency using Google Suite (Docs, Slides, Sheets) and collaboration tools like Notion
  • Manage team projects to a high-standard of completion within 14-30 day project sprints using SCRUM or OKR Project Management frameworks
  • Create and maintain sales training content for AE, SC, and AM teams to support skill development and role-specific success.
  • Identify company goals as they relate to core projects for the revenue enablement team, and critically analyze how these goals cascade down what tactical activities the team needs to take on in order for the business to succeed
  • Build and maintain valued relationships with key stakeholders and executives to align learning experiences with business goals and performance strategies
  • Support the development of the Revenue Enablement Quarterly Roadmap, and assist the team in prioritizing enablement requests that come up during the quarter
  • Host Executive QBRs with direct team and potentially other XFN Executives across the business; leveraging Revenue Enablement Metrics, reports, and KPIs that have been set by the Sr. Director, Revenue Enablement
  • Lead and execute core projects related to product launches, sales development, sales process, methodology, and more; based on business necessity for player-coach dynamic across leadership positions on the Revenue Enablement Team
Posted 2 days ago
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📍 Anywhere in the World

🧭 Full-Time

💸 52500.0 - 118150.0 USD per year

  • Expert command over complex, multi-platform integration architectures, often involving custom-developed solutions alongside commercial platforms.
  • Skilled in using no/low code platforms like Pipedream, Okta Workflows, and Zapier to create functional integrations and automate workflows across various business functions.
  • Demonstrated ability to independently manage complex projects and deliver high-quality integration solutions.
  • Excellent problem-solving skills and the ability to develop innovative solutions to complex issues.
  • Strong communication skills, fluent in speaking and writing in English.
  • Experience in collaborating with cross-functional teams to implement effective solutions.
  • Develop and maintain sophisticated, multi-platform integration architectures, utilizing custom-developed solutions alongside commercial platforms to ensure seamless and scalable integration.
  • Act as a top-tier consultant on critical integration issues, providing expert guidance and shaping organizational policy and future technology adoption to align with business goals.
  • Demonstrate expertise in utilizing Okta Workflows, Pipedream, and Zapier to design and manage advanced automated workflows that significantly enhance and streamline business processes across various functions.
  • Independently lead and manage complex integration projects from inception to completion, ensuring timely delivery, high-quality results, and alignment with strategic objectives.
  • Engage closely with various teams to gather requirements, provide expert-level integration solutions, and foster strong collaborative relationships that drive project success.
  • Identify and spearhead opportunities for digital transformation through cutting-edge integration strategies, leading initiatives that reduce costs, enhance efficiency, and drive service improvement.
  • Create and maintain comprehensive and detailed documentation of integration processes, workflows, and technical solutions to ensure clarity, consistency, and ease of maintenance.
  • Provide ongoing expert support and maintenance for existing integrations, ensuring they remain robust, efficient, and aligned with evolving business needs.

Project ManagementGitAPI testingREST APICommunication SkillsAgile methodologiesDocumentationExcellent communication skillsProblem-solving skillsTeamworkFluency in EnglishCross-functional collaboration

Posted 2 days ago
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🧭 Full-Time

💸 40700.0 - 91650.0 USD per year

  • Extensive experience in global payroll product compliance, employment law, tax compliance, or payroll operations.
  • Strong understanding of global payroll regulations, tax laws, CBAs, and social security policies.
  • Experience in legislation tracking, regulatory intelligence, or compliance implementation across multiple jurisdictions.
  • Design automated compliance tracking frameworks, ensuring proactive identification of legal changes across multiple jurisdictions to ensure all regulatory changes are documented and actioned efficiently.
  • Work closely with Legal and RiskCom teams to monitor and analyse global payroll regulations, including tax laws, employment regulations, CBAs, social security policies, and real-time payroll reporting mandates.
  • Work closely with RiskCom & Ops teams to ensure legislative updates are reviewed and incorporated into payroll operations.
Posted 2 days ago
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🧭 Full-Time

💸 53050.0 - 59650.0 USD per year

🔍 Customer Experience

  • Experience managing complex technical programs, preferably in the customer experience domain
  • Strong technical background and understanding of software development, data analysis, and systems integration
  • Excellent project management skills, including the ability to create and manage project plans, budgets, and timelines
  • Strong problem-solving skills and the ability to identify and mitigate risks
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
  • Strong attention to detail and the ability to manage multiple projects simultaneously
  • Own and oversee Zendesk administration, establishing best practices for management and ensuring consistent governance across all teams.
  • Collaborate closely with operation teams to design and implement triggers, automations, data flows, and playbooks that enhance customer support efficiency
  • Manage the technical delivery of customer success tooling initiatives, including scoping requirements, developing project plans, executing implementations, and tracking progress to completion
  • Drive adoption and optimisation of new tooling and processes within CX operations, managing associated timelines, resources and stakeholder communication
  • Simplifying and standardise operational processes across Tier 1 and Tier 2 teams, ensuring scalability and efficiency
  • Monitor and analyse key metrics, iterating customer journey automations, improving workload distribution, and enabling customer growth through targeted playbooks
  • Proactively identify operational needs by benchmarking against industry best-practices, continuously refining and enhancing operational strategies
  • Conduct adhoc Data analysis to provide meaningful insights for optimising best practices and processes ultimately enhancing our customer experience.
  • Strong attention to detail and the ability to manage multiple projects simultaneously.
  • Ensure technical requirements are clearly defined and communicated to all stakeholders.
  • Identify opportunities for process improvements and drive the implementation of changes.
  • Working with all teams within the success ecosystem to build lean cx methodologies within our structures
  • Owning the integration of external tools and platforms
  • Ensuring a clean data structure to allow strong connection of information and security
  • Collaboration with Product, Engineering, and Sales to support external data sharing
Posted 4 days ago
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📍 EMEA, Americas

🧭 Full-Time

💸 51100.0 - 115000.0 USD per year

  • Proven experience leading cross-functional projects, from scoping to monitoring & control
  • Extensive experience in project management or strategy in a start-up/scale up or top strategy consulting firm
  • Ability to synthesise complex ideas and communicate them effectively, adjusting it to different audiences based on seniority and functional expertise – both verbally and in writing – in English
  • Autonomously lead the planning and implementation of cross-functional projects critical to unlock revenue for Remote, including some of the company’s biggest strategic priorities for the year
  • Partner with team members and key stakeholders across the Go-to-Market organisation to identify key projects that require support
  • Define project scope, goals, and deliverables that ensure adherence to business objectives, in collaboration with senior management

Project ManagementStrategyCommunication SkillsAnalytical SkillsProblem SolvingOrganizational skillsTime ManagementCross-functional collaborationStakeholder managementStrategic thinkingProcess improvementChange Management

Posted 4 days ago
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📍 Worldwide

🧭 Full-Time

💸 26350.0 - 44450.0 USD per year

  • Proven experience in managing a high volume of tasks with a high sense of urgency, accuracy and attention to detail.
  • Strong understanding of global people policies, processes, and workflows, with a focus on compliance, scalability and a positive employee experience throughout the employment lifecycle.
  • Strategic thinker with the ability to identify opportunities for innovation and process improvement.
  • Demonstrated experience in scaling operations using technology (including automation technologies, AI, HRIS, and data analytics tools)
  • Experience in tracking, reporting, and overseeing HRIS data and people metrics, with exceptional analytical skills to interpret data, generate actionable insights, and create dashboards and reports to streamline HR processes.
  • Excellent collaboration, communication, and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
  • Excellent organizational and project management skills, with a demonstrated ability to lead cross-functional initiatives and manage multiple priorities.
  • Ability to work autonomously with a growth mindset, driving personal performance and development.
  • Willingness to work flexible hours when needed to support global operations.
  • Commitment to all of Remote's values within the team and the greater organization.
  • Fluent in written and spoken English.
  • Experience in a global or multinational organization is highly desirable.
  • Remote work experience is a plus but not required.
  • Responsible for all critical People Operations tasks including, and not limited to: Onboarding, offboarding, employee lifecycle changes, approving contractor invoices, relocation, data integrity on the Remote platform, and employee queries across all people topics.
  • Maintain a strong focus on urgency and proactively communicate timelines that impact the employee experience to ensure all requests are completed within the expected deadlines.
  • Oversee and streamline operational tasks for scalability, efficiency and a seamless employee experience throughout their employment lifecycle.
  • Support ongoing learning, knowledge sharing and skills development within the team.
  • Continuously manage and improve our people policies, processes and workflows to create efficiencies and foster a positive employee experience.
  • Design and execute new people policies, processes and workflows by collaborating with appropriate stakeholders and specialists to devise solutions across multiple teams and areas.
  • Support the wider team’s strategic programs, initiatives, and policies by operationalizing them using the right tools, resources, and processes.
  • Drive high-impact and cross-functional goals to completion.
  • Lead or significantly contribute to large and complex goals, while ensuring that their outcomes are fully integrated with the broader departmental and organizational strategic objectives.
  • Drive utilization, adoption and optimization of the Remote platform and other technologies to streamline processes, improve scalability, and enhance data integrity.
  • Analyze data to identify trends and insights that contribute to informed decision-making and strategy development.
  • Identify and implement scaling strategies (such as automation, integration, AI, and other technologies) to innovate and remove manual and repetitive administrative tasks.
  • Ensures clear, concise People Operations documentation for the organization.
  • Serve as an subject matter escalation point for queries from peers within the People Operations team.
  • Participate in People team meetings and updates to the rest of Remote in all places necessary.
  • Escalate any concerns, urgent matters, or employment relations-related concerns to the appropriate managerial level.
  • Fulfill all People Operations responsibilities and tasks expected at the Specialist level, ensuring comprehensive support and coverage within the team as needed.

Project ManagementData AnalysisPeople ManagementHR ManagementCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsAttention to detailOrganizational skillsWritten communicationComplianceExcellent communication skillsProblem-solving skillsFluency in EnglishData visualizationStrategic thinkingProcess improvementData analytics

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📍 France

🧭 Full-Time

💸 41900.0 - 94300.0 USD per year

  • Extensive employee relations experience in France, with deep knowledge of French labor law and terminations
  • A degree in French Labor Law, HR, or equivalent field
  • Native or business-level French language proficiency (written and spoken)
  • Business-level English proficiency
  • Experience with French collective bargaining agreements (Conventions Collectives)
  • Strong understanding of French termination procedures and requirements
  • Ability to travel within France for in-person meetings when required
  • Experience working with French labor unions
  • Demonstrated ability to handle sensitive situations with diplomacy and professionalism
  • Aptitude and appetite to innovate and optimize processes, continuously identifying, developing and implementing opportunities for automation and champion best practice.
  • Efficiency in operations, with an awareness of the importance of thorough record-keeping and data integrity.
  • Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
  • Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote’s clients and employees.
  • Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
  • Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members.
  • Manage complex employee relations matters and offboardings in accordance with French Labor Code, including handling disciplinary procedures, grievances, and terminations
  • Conduct in-person termination meetings in France as required, ensuring compliance with French legal requirements for employee dismissals
  • Handle mandatory preliminary meetings and ensure proper notice periods are observed
  • Prepare and review termination documentation including dismissal letters in French
  • Manage settlement agreements ("rupture conventionnelle") and ensure compliance with DIRECCTE procedures
  • Coordinate with French labor authorities and legal counsel when necessary
  • Maintain thorough documentation of all employee relations matters in compliance with French data protection laws (GDPR)

Project CoordinationHR ManagementCommunication SkillsMentoringNegotiationComplianceExcellent communication skillsReportingTrainingActive listeningTeam managementEnglish communication

Posted 5 days ago
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🔥 VP of Sales, EMEA
Posted 8 days ago

🧭 Full-Time

💸 360700.0 - 405750.0 USD per year

🔍 SaaS

  • 15+ years of sales leadership experience in high-growth SaaS environments, with 5+ years leading multi-level sales organizations across multiple geographies.
  • Deep expertise in solution selling, platform sales, and value-based selling, ensuring customers buy on business impact, not price.
  • Obsessed with sales methodologies—fluent in The Challenger Sale, MEDDPICC, SPIN Selling, or other proven enterprise sales frameworks.
  • Proven ability to scale sales organizations to $100M+ revenue and build high-performing teams in a rapidly growing company.
  • A data-obsessed, metrics-driven leader with a strong grasp of revenue intelligence, pipeline analytics, and forecasting.
  • A master of narrative-based sales and executive storytelling, able to translate product capabilities into compelling business cases.
  • Own and drive revenue growth across EMEA, developing and executing strategies to exceed aggressive sales targets.
  • Build and refine a solution-based selling strategy that ensures our teams lead with business impact and value rather than competing on price.
  • Develop a high-impact go-to-market plan, balancing acquisition, expansion, and retention across SMB, Mid-Market, and Enterprise segments.
  • Lead regional expansion efforts, ensuring we maximize our market opportunity across key industries and geographies.
  • Build and enforce a maniacal focus on sales metrics—tracking pipeline, conversion rates, cycle times, deal velocity, ACV growth, and retention.
  • Architect a repeatable and scalable sales motion, leveraging methodologies like The Challenger Sale, MEDDPICC, SPIN Selling, or Command of the Sale to drive predictable revenue outcomes.
  • Lead the team in storytelling and executive selling, ensuring we deeply connect with customers on a strategic level.
  • Partner closely with Marketing and Sales Development to drive high-quality lead generation and create an efficient inbound and outbound motion.
  • Leverage advanced AI-driven sales intelligence to improve conversion rates, optimize performance, and unlock new opportunities.
  • Optimize sales processes, automation, and technology to increase productivity and accuracy in forecasting.
  • Hire, coach, and develop a high-performing, elite sales leadership team to scale the organization.
  • Foster a culture of accountability, execution excellence, and customer obsession.
  • Drive a continuous learning culture, ensuring all sellers are trained in leading sales methodologies and consistently refining their craft.
  • Design high-impact incentive and compensation structures that drive performance and reward top talent.
  • Work with Revenue Operations to create AI-powered forecasting and analytics dashboards that provide real-time revenue insights.
  • Partner with Product & Engineering to advocate for customer-driven innovation, ensuring our roadmap aligns with market needs.
  • Act as a thought leader and evangelist, representing Remote at industry events, executive briefings, and partner engagements.
Posted 8 days ago
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🔥 VP of Sales - APAC
Posted 8 days ago

🧭 Full-Time

💸 360700.0 - 405750.0 USD per year

🔍 SaaS

  • 15+ years of sales leadership experience in high-growth SaaS environments, with 5+ years leading multi-level sales organizations across multiple geographies.
  • Deep expertise in solution selling, platform sales, and value-based selling, ensuring customers buy on business impact, not price.
  • Obsessed with sales methodologies—fluent in The Challenger Sale, MEDDPICC, SPIN Selling, or other proven enterprise sales frameworks.
  • Proven ability to scale sales organizations to $100M+ revenue and build high-performing teams in a rapidly growing company.
  • A data-obsessed, metrics-driven leader with a strong grasp of revenue intelligence, pipeline analytics, and forecasting.
  • A master of narrative-based sales and executive storytelling, able to translate product capabilities into compelling business cases.
  • Experience in HR Tech, Payroll, FinTech, or adjacent SaaS markets is highly preferred.
  • High-impact leader who thrives at both strategic and tactical levels, seamlessly transitioning between vision-setting and hands-on execution.
  • A top-tier recruiter and talent magnet who attracts, develops, and retains elite sales talent.
  • A strong executive presence and boardroom-ready communicator, able to influence senior stakeholders and enterprise decision-makers.
  • Own and drive revenue growth across APAC, developing and executing strategies to exceed aggressive sales targets.
  • Build and refine a solution-based selling strategy that ensures our teams lead with business impact and value rather than competing on price.
  • Develop a high-impact go-to-market plan, balancing acquisition, expansion, and retention across SMB, Mid-Market, and Enterprise segments.
  • Lead regional expansion efforts, ensuring we maximize our market opportunity across key industries and geographies.
  • Build and enforce a maniacal focus on sales metrics—tracking pipeline, conversion rates, cycle times, deal velocity, ACV growth, and retention.
  • Architect a repeatable and scalable sales motion, leveraging methodologies like The Challenger Sale, MEDDPICC, SPIN Selling, or Command of the Sale to drive predictable revenue outcomes.
  • Lead the team in storytelling and executive selling, ensuring we deeply connect with customers on a strategic level.
  • Partner closely with Marketing and Sales Development to drive high-quality lead generation and create an efficient inbound and outbound motion.
  • Leverage advanced AI-driven sales intelligence to improve conversion rates, optimize performance, and unlock new opportunities.
  • Optimize sales processes, automation, and technology to increase productivity and accuracy in forecasting.
  • Hire, coach, and develop a high-performing, elite sales leadership team to scale the organization.
  • Foster a culture of accountability, execution excellence, and customer obsession.
  • Drive a continuous learning culture, ensuring all sellers are trained in leading sales methodologies and consistently refining their craft.
  • Design high-impact incentive and compensation structures that drive performance and reward top talent.
  • Work with Revenue Operations to create AI-powered forecasting and analytics dashboards that provide real-time revenue insights.
  • Partner with Product & Engineering to advocate for customer-driven innovation, ensuring our roadmap aligns with market needs.
  • Act as a thought leader and evangelist, representing Remote at industry events, executive briefings, and partner engagements.
Posted 8 days ago
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