Customer Care Associate - APAC (Malaysia)

Posted 10 days agoViewed

📍 Location: Malaysia, Philippines

💸 Salary: 14450.0 - 16450.0 USD per year

🏢 Company: Remote👥 1001-5000💰 $300,000,000 Series C about 3 years ago🫂 Last layoff almost 3 years agoHuman Resources Services

🗣️ Languages: English

🪄 Skills: Communication SkillsExcellent communication skillsCRMCustomer supportCustomer Success

Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
Experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
Experience using CRM tools to manage customer interactions and support workflows.
Proven ability to collaborate with multiple stakeholders who have varying priorities.
Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
Fluent in written and spoken English.

Solve tickets per week across various Remote verticals
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
You’ll be the voice and the ear for our users