Alarm.com

👥 251-500💰 $425,000,000 Post-IPO Debt 10 months agoInternetWirelessInternet of ThingsSecurity📈 Public Company
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Alarm.com is a leading provider of cloud-based smart security and IoT solutions, serving over 6 million homes and businesses. We empower users with unparalleled convenience, control, and awareness through innovative products and services that leverage the latest wireless, web, and mobile technologies. Our platform underpins a robust ecosystem, making us a key player in the rapidly expanding smart home and security market. Our technology stack includes a range of modern tools and technologies including iPhone/Mobile compatibility, Viewport Meta for responsive design, SSL by default for secure connections, Google Tag Manager for efficient marketing, and various security protocols like DNSSEC and HSTS. We foster an innovative engineering culture that prioritizes building secure, scalable, and user-friendly solutions. Our team is constantly exploring emerging technologies such as AI and machine learning to enhance our offerings further. Alarm.com is recognized for our exceptional employee culture, earning the Top Workplace™ award. We offer a supportive and collaborative environment, competitive compensation and benefits, and opportunities for professional growth. We value teamwork, innovation, and a commitment to delivering exceptional customer experiences. Our flexible work arrangements, including remote options, attract and retain top talent from across diverse backgrounds. As a publicly traded company with a strong financial position, Alarm.com enjoys a consistent growth trajectory fueled by continued investment in technology and expansion into new markets. We are driven by a mission to create a safer and more efficient world through connected technology, empowering our users and fostering a positive work environment for our team members.

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📍 Japan

🔍 Electronic Security, CCTV, Telecom, Cybersecurity or IoT-related

  • 2+ years work experience in technical support and/or account management
  • Language requirements – must speak Japanese at professional, fluent in English
  • Electronic Security, CCTV, Telecom, Cybersecurity or IoT-related industry experience is a plus
  • The ability to communicate with customers and vendors, both in writing and verbally in a clear, professional manner
  • A highly motivated self-starter who is able to operate independently
  • Excellent people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization
  • Excellent problem-solving skills
  • The ability and commitment to meet deadlines, even during high volume periods
  • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
  • Ability to travel up to 50%
  • Build and maintain strong technical relationships with key accounts in the APAC region, guided by our international business development team.
  • Assist with pre-sales engineering needs for key prospects and facilitate entry into new markets.
  • Serve as a technical escalation point for any potential issues in the region.
  • Conduct product introduction, installation, and training sessions for our business partners.
  • Gather feedback from partners and their customers to enhance our product offering for the local market.
  • Represent Alarm.com at various industry events alongside the business development team.
  • Stay updated on new Alarm.com product and feature releases to efficiently respond to partner inquiries.
  • Identify product and feature improvements based on feedback from key partners, tailored for local markets.
  • Travel across the APAC region to engage with strategic dealer partners.

CybersecurityIoTCommunication SkillsProblem SolvingCustomer serviceRESTful APIsAccount ManagementTrainingSales experienceTechnical support

Posted 4 days ago
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