Technical Account Manager

View full description

Requirements:

• 2+ years work experience in technical support and/or account management
• Language requirements – must speak Japanese at professional, fluent in English
• Electronic Security, CCTV, Telecom, Cybersecurity or IoT-related industry experience is a plus
• The ability to communicate with customers and vendors, both in writing and verbally in a clear, professional manner
• A highly motivated self-starter who is able to operate independently
• Excellent people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization
• Excellent problem-solving skills
• The ability and commitment to meet deadlines, even during high volume periods
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
• Ability to travel up to 50%

Responsibilities:

• Build and maintain strong technical relationships with key accounts in the APAC region, guided by our international business development team.
• Assist with pre-sales engineering needs for key prospects and facilitate entry into new markets.
• Serve as a technical escalation point for any potential issues in the region.
• Conduct product introduction, installation, and training sessions for our business partners.
• Gather feedback from partners and their customers to enhance our product offering for the local market.
• Represent Alarm.com at various industry events alongside the business development team.
• Stay updated on new Alarm.com product and feature releases to efficiently respond to partner inquiries.
• Identify product and feature improvements based on feedback from key partners, tailored for local markets.
• Travel across the APAC region to engage with strategic dealer partners.