Strategic Account Manager (Post-Sales)

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Requirements:

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
• Domain experience in compliance, fintech, or AML/KYC
• Exceptional analytical skills
• Proficient in using business intelligence tools
• Capable of translating complex strategies into actionable processes and outcomes
• Strong presentation skills
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills

Responsibilities:

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking as we plan long-term expansion.
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.