Sardine

Sardine is fraud prevention and compliance software company for the digital economy.

101-250 employees

Founded 2020

$70M series c

Cryptocurrency

Private Company

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Cryptocurrency Fraud Detection FinTech Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions22

Remote - Brazil. To be considered for this positionYou must reside in one of the following cities: São Paulo: São PauloCampinasSão José dos Campos; Rio de Janeiro: Rio de Janeiro; Minas Gerais: Belo Horizonte; Paraná: Curitiba; Santa Catarina: FlorianópolisFull-TimeFintech Fraud PreventionPosted

Support Engineer

Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Provide high-quality technical support to customers via various channels
Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.

SQLREST APIRESTful APIs+3 more

Showing 1 of 22 positions

About Sardine

Sardine prevents financial fraud before it impacts businesses and consumers. Our AI and machine learning platform uses device intelligence and behavioral biometrics. This platform stops identity fraud, payment fraud, account takeovers, and social engineering scams. We process over $1 trillion in transactions for 300+ banks, retailers, and fintechs globally.

How We Work

Sardine maintains a remote-first work culture. We empower you to find your most productive zone and work from anywhere. We value tangible performance and impact, not just hours worked. This approach ensures work-life balance and flexibility. Our globally distributed team spans over 20 countries, fostering diverse perspectives and innovation.

Engineering at Sardine

Our engineers build highly available, distributed systems with ultra-low latency requirements. You will work with cutting-edge AI and ML models to detect complex fraud patterns. We leverage stream processing frameworks like Kafka and Flink. Our polyglot persistence strategy includes Document, Wide-Column, and Relational databases. We continuously optimize our multi-cloud infrastructure and deployment pipelines. This ensures reliability, scalability, and developer velocity for a platform processing massive real-time data volumes.

Why Join Us

Shape the future of fraud prevention with AI and machine learning.
Work in a truly remote-first environment with flexible schedules.
Contribute to a platform protecting $1 trillion in global transactions.
Collaborate with world-class professionals across 20+ countries.
Benefit from strong investor backing from Andreessen Horowitz and Visa.

Benefits & Perks

Generous compensation in cash and equity with early option exercise.
Flexible paid time off and an annual year-end company break.
Health, dental, and vision coverage for employees and dependents (US and Canada specific).
4% matching in 401k / RRSP (US and Canada specific).
MacBook Pro provided and a one-time home office setup stipend.
Monthly meal stipend, social meet-up stipend, and annual wellness/learning stipends.

Tech Stack

mobile

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