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Support Engineer

Posted 6 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: India

💸 Salary: 2100000.0 - 3400000.0 INR per year

🔍 Industry: Fintech

🏢 Company: Sardine👥 101-250💰 $70,000,000 Series C 4 months agoCryptocurrencyFraud DetectionFinTechSoftware

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: SQLBashCloud ComputingAPI testingREST APICommunication SkillsProblem SolvingTroubleshootingTechnical supportDebuggingCustomer supportSaaS

Requirements:
  • 5+ years in a technical support, support engineering, solutions engineering, or software engineering role
  • Strong understanding of web technologies, APIs, and cloud infrastructure
  • Proficiency with SQL (joins, queries across multiple tables)
  • Understanding of REST API and use of tools like Postman
  • Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments
  • Comfort navigating ambiguity and edge cases in a high-volume ticketing environment
Responsibilities:
  • Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
  • Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
  • Be part of the engineering team, and implement and deploy changes to help customers
  • Be innovative and forward-thinking with time to create valuable tools and documentation that will help our team and clients be more successful and self-sufficient
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