Support Engineer
2100000 - 3400000 INR per year
Company:Sardine
Location:India
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
SQLBashCloud ComputingAPI testingREST APICommunication SkillsProblem SolvingTroubleshootingTechnical supportDebuggingCustomer supportSaaS
Requirements:
5+ years in a technical support, support engineering, solutions engineering, or software engineering role. Strong understanding of web technologies, APIs, and cloud infrastructure. Proficiency with SQL (joins, queries across multiple tables). Understanding of REST API and use of tools like Postman. Ability to work independently and communicate clearly in high-pressure situations. Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments. Comfort navigating ambiguity and edge cases in a high-volume ticketing environment.
Responsibilities:
Own, prioritize, and troubleshoot complex technical issues, providing solutions to customers. Serve as a key knowledge source on the Sardine risk and payment platform, APIs, SDKs, and web-stack technologies. Implement and deploy changes as part of the engineering team to assist customers. Develop tools and documentation for team and client success.
