- Serve as the technical front door for developers using Helius APIs and streaming products
- Troubleshoot issues, reproduce bugs, and work with engineering to get fixes shipped
- Build code samples, demos, and SDKs that help customers integrate faster
- Rewrite and expand documentation, tutorials, and guides based on real-world questions
- Automate support workflows using internal tooling, scripts and AI-assisted systems
- Collaborate with engineering on feature requests, bug reports, and customer-driven improvements
- Live in Discord and Telegram to support developers, gather feedback, and spot new patterns
- Partner with enterprise and ecosystem teams to design integrations and optimize performance
- Prototype new experimental features alongside engineers and product owners based on customer feedback
TypeScriptRustRESTful APIs+2 more