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Strategic Account Manager

Posted 6 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: North America

🔍 Industry: Software Development

🏢 Company: Helius

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsAccount ManagementJSONCross-functional collaborationRelationship managementSales experienceStrategic thinkingTechnical supportCustomer Success

Requirements:
  • 5+ years of work experience in technical account management or sales roles
  • Experience working with a technical audience
  • Strong problem-solving and analytical skills, with the ability to adapt to new technologies quickly
  • Comfortable working and adapting in a fast-paced and scrappy environment
  • Excellent communication and collaboration skills
  • High degree of ownership and agency, eager to take charge of projects with undefined process
Responsibilities:
  • Become a product expert and help customers use Helius effectively
  • Ensure strategic accounts are onboarded successfully
  • Serve as the key point of contact for strategic accounts, build relationships with key stakeholders, field technical and account issues where possible, collaborate with engineering on technical issues where necessary
  • Identify and understand customer’s pain points, map pain points to existing solutions, and encourage adoption of new products
  • Own contract renewals to retain existing customer revenue
  • Collaborate with Product and Engineering teams to surface product or adoption blockers to improve our customer experience
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