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Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com .

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🔥 Customer Success Manager
Posted 2024-11-07

📍 Italy

🧭 Full-Time

🔍 Academic and government solutions

  • Bachelor’s degree in Library Information Science or related fields.
  • At least 5 years of experience in a customer facing role such as Customer Success or Account Management.
  • Previous experience with library software solutions from Ex Libris, such as Alma, PrimoVE or Leganto.
  • Background in academic libraries, government, or higher education is preferred.
  • Fluency in both Italian and English is required.
  • Master's degree and experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) would be advantageous.

  • Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes.
  • Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris products and services; work with colleagues across the organization to ensure swift issue resolution.
  • Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI.
  • Drive growth: secure existing business and identify expansion opportunities across the range of products and services.
  • Provide high-level governance and operational oversight: maintain effective internal working relationships with various teams.
  • Deliver regular business reviews: collaborate with Sales to review progress against goals with key customer contacts.
  • Support Customer Success mission: assist leadership by identifying and reporting on key initiatives.
  • Partner and Mentor: support a best-in-class team by sharing knowledge and providing improvement input.

LeadershipProduct ManagementSalesforceProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
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🔥 PCT Patent Analyst - Electrical Engineering
Posted 2024-10-20

📍 United States of America

🧭 Full-Time

💸 50000 - 50000 USD per year

🔍 Intellectual Property

  • Bachelor’s degree in Computer Science, Business Methods, Telecommunications, Electrical Engineering, or Physics.
  • At least 1 year of patent examining or patent searching experience.
  • Experience developing search methodology and utilizing databases like ProQuest Dialog and IP.com.
  • Must be a U.S. citizen or work-eligible legal resident who has continuously resided in the U.S. for at least the two previous years.
  • Ability to obtain a Public Trust Clearance.
  • Preferred: Master’s or PhD, at least 3 years of patent experience, strong attention to detail, and time management skills.

  • On a weekly basis, accept projects with a defined due date.
  • Read disclosures quickly to understand technical nuances.
  • Perform comprehensive searches for relevant prior art and provide detailed search history.
  • Prepare written opinions based on applicable prior art.
  • Maintain proficiency with commercial patent searching databases.
  • Stay updated on best practices and changes to search procedures.
  • Ensure compliance with Clarivate’s Code of Business Ethics.

Attention to detail

Posted 2024-10-20
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