Implementing software products and services across APAC Participate and contributes to process improvement, global initiative, and work standardization across APAC Act as overall primary point of contact for the customer project team Creates and executes project work plans and revises as appropriate to meet changing requirements Manages day-to-day operational aspects of project and scope Manages project risk through mitigation planning Facilitates team and customer meetings Holds regular status meetings with project team Keeps executive team and stakeholders informed of project progress Effectively applies Project Management methodology, PS procedures, processes, etc. Perform software product configuration, based on customer’s requirements Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle Interpret and understand customer requirements and workflows and translate into software solutions Provide product training to customers, via Web-based or on-site training Review and contribute to training materials, implementation tools and documents used internally and by customers Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management