Strategic Account Manager (Business Immigration)

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Requirements:

• 7+ Years in account management roles with proven experience in managing enterprise level accounts.
• 5+ Years in the Immigration Field, with knowledge of both Global and US immigration.
• Excellent relationship skills and ability to partner with varying levels within the client’s organization and within the Envoy organization.
• Ability to synthesize information and data originating from multiple sources (Governments, legal team experts, external legal parties, other Envoy department team members) through an immigration lens, and to provide resulting tailored guidance to clients.
• Strong time management, multi-tasking and interpersonal skills.
• Excellent communication skills: both written and verbal
• Value collaboration and teamwork whilst having the ability to work autonomously.
• An attitude of accountability and proactivity.
• Excellent customer service skills and client first mentality.

Responsibilities:

• Provide clients with country-specific immigration advice and overall global policy and expansion strategy.
• Identify and pursue opportunities to incorporate additional facets of client programs into the company engagement with Envoy to expand geographical scope of service, where possible.
• Provide global immigration knowledge, recommendations, and service - related to client goals and questions.
• Collaborate with Envoy team members as well as affiliate law firm staff to plan, execute and ensure client’s needs are met.
• Partner with Knowledge Management and Marketing teams to be informed on immigration trends and issues in key destination countries and update impacted clients as needed.
• Lead, motivate, and manage account managers to achieve goals and foster a culture of excellence
• Deliver and maintain an excellent level of client/customer service at all times.
• Provide business reviews and conduct client check-ins frequently and on a recurring cadence.
• Serve as the strategic and escalatory point of contact for assigned client accounts.
• Maintain up to date understanding of client account statuses and activity at all times.
• Provide updates to Envoy Leadership on health of accounts
• Act as the strategic and escalatory contact for client accounts, resolving issues and conducting root cause analysis
• Partner with Envoy and affiliate law firms to review and provide client pricing schedules and contracts
• Participate and, where appropriate, lead internal trainings for account management team members and affiliate firms