Why is remote work so nice? Let's try to see!
Apply
Client Success Manager
Posted 8 days agoViewed
💎 Seniority level: Manager, 3 years
🏢 Company: Nift👥 1-10💰 Seed over 8 years agoBankingInsuranceSoftware
⏳ Experience: 3 years
Requirements:
- Minimum 3 years of account management and/or client success experience, with digital advertising
- Prior experience managing relationships with eCommerce brands, nurturing and scaling accounts
- Expertise in PPC, CPA, CPC, and LTV models, supporting performance marketers with data-driven insights
- Proven ability to scale and grow client budgets while maintaining strong ROI
- Strong ability to analyze and interpret client data to craft compelling performance stories
- Advanced spreadsheet proficiency (pivot tables, formulas, data extraction, and reporting)
- Excellent communication skills, attention to detail, and ability to build trust with cross-functional teams and manage stakeholder escalations effectively.
- Adaptability to frequent platform launches and improvements; eager to test new strategies and provide feedback.
- Self-motivated with a strong work ethic, grit, integrity, and a can-do attitude.
Responsibilities:
- Lead onboarding calls, traffic creative assets, and set up new campaigns through Nift’s managed service platform for eCommerce brands
- Proactively manage, monitor, and optimize client campaigns to drive performance, efficiency, and budget utilization
- Set and manage expectations with clients while fostering strong, long-term partnerships
- Collect, analyze, and present data to both internal and external stakeholders, ensuring performance insights are communicated effectively.
- Gain a deep understanding of each client’s business goals, industry landscape, and challenges. Leverage insights and data to craft compelling narratives and actionable campaign recommendations
- Identify and execute opportunities for upselling and cross-selling additional services or products, crafting persuasive proposals that enhance client results and experience
- Work closely with internal teams to identify and resolve product, policy, or process challenges that impact campaign performance
- Stay informed about industry trends, competitor strategies, and market shifts to provide clients with valuable insights and recommendations
- Drive high levels of customer satisfaction and retention by delivering exceptional service, addressing issues promptly, and ensuring clients achieve their goals
Related Jobs
Apply
🔥 Client Success Manager
Posted 2 days ago
📍 Argentina, Colombia, Mexico
🔍 Recruitment
🏢 Company: Proppel
- Proven experience in client success, account management or sales in the Recruitment ecosystem, preferrably across the LATAM-US remote market.
- Recruitment Agency experience is preferred.
- Strong understanding of the recruitment lifecycle and talent acquisition strategies.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple clients and prioritize tasks effectively.
- A results-driven mindset with a passion for client satisfaction and business growth.
- Develop and maintain strong relationships with clients, ensuring their hiring needs are met efficiently.
- Guide new clients through our recruitment process, ensuring a smooth and seamless experience.
- Understand clients’ hiring goals, company culture, and business objectives to provide advice and
- Providing the recruitment team with precise and detailed information about our client’s needs, to ensure they can deliver exceptional talent.
- Address any client concerns, proactively identify challenges, and implement solutions to enhance satisfaction.
- Conduct regular check-ins, feedback sessions, and request testimonials from clients to ensure long-term client success.
- Provide clients with industry trends, salary benchmarks, and hiring best practices to support their recruitment strategies.
- Monitor key success metrics, including client retention, placement success rates, and satisfaction scores, as well as monitoring the performance of the Client Success team.
- Identify opportunities to offer additional recruitment services for other roles, or any other services we can provide.
- Manage our Client Success Executive and make sure they’re delivering exceptional work for our clients.
LeadershipPeople ManagementCross-functional Team LeadershipCommunication SkillsMentoringProblem-solving skillsAccount ManagementNegotiation skillsRecruitmentClient relationship managementSales experienceTeam managementCRM
Posted 2 days ago
ApplyApply
🔥 Senior Client Success Manager
Posted 2 days ago
📍 United States
💸 130000.0 - 160000.0 USD per year
🔍 SaaS, Martech, or Agency
🏢 Company: Later👥 1-10Consumer ElectronicsiOSAppsSoftware
- 5+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue.
- Strong experience building pipeline, and accurately forecasting renewals and upsells.
- Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives.
- Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved.
- Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals.
- Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change.
- Identify new opportunities for your customers to grow with Later.
- Build Mutual Success Plans for all of your customers and nurture customers towards those success plans.
- Build account maps to help expand the footprint of our partnership into the customers you’re supporting.
- Become an expert at demonstrating the value of Later’s products and services
- Be accountable for and drive renewals, upsells, and cross-sell for your book of business, ensuring that both the customer and Later grow together.
- Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’’s product and services can bring value to their business goals.
- Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services.
- Collaborate with the Later Services team, and project manage services kicks offs.
- Coordinate with the Services team on individual campaigns, as well as recurring managed services.
- Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal.
Strategic ManagementCommunication SkillsRESTful APIsExcellent communication skillsAccount ManagementNegotiation skillsClient relationship managementCross-functional collaborationRelationship managementSales experienceStakeholder managementStrategic thinkingCRMCustomer SuccessSaaS
Posted 2 days ago
ApplyApply
🔥 Enterprise Client Success Manager
Posted 3 days ago
🧭 Full-Time
🔍 Fintech
- 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth
- A proven track record of managing and expanding high-impact, strategic relationships
- Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service
- An entrepreneurial mindset and a willingness to take ownership of the success of your accounts
- Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
- Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals
- Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal
- Proactively problem-solve for your clients by resolving or anticipating issues
- Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products
- Drive product roadmap decisions that will deliver ROI for both the customer and Array
- Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals
- Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner
Posted 3 days ago
ApplyApply
🔥 Architect (Client Success Manager) | Permanent WFH
Posted 7 days ago
📍 Philippines
🏢 Company: BizForce👥 1-10Business DevelopmentBusiness Information SystemsB2BInformation TechnologySoftware
- Bachelor’s degree in Architecture
- Licensed Architect
- Minimum of 8 years of experience in client success, account management, or a related role.
- Proven experience managing architect and engineer clients or similar technical professionals.
- Strong interpersonal and communication skills, with the ability to influence and build trust.
- Proficiency in customer relationship management (CRM) tools.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Exceptional problem-solving and conflict-resolution abilities.
- Demonstrated ability to work collaboratively across teams.
- Build and maintain strong, long-lasting relationships with architect and engineer clients.
- Act as the main point of contact for clients, ensuring their needs are met and expectations are exceeded.
- Oversee the onboarding process to ensure clients quickly realize the value of our solutions.
- Regularly engage with clients to understand their goals, challenges, and feedback.
- Provide tailored solutions and recommendations to help clients optimize their outcomes.
- Collaborate with internal teams to address client concerns and enhance product offerings.
- Track and analyze key client success metrics, identifying areas for improvement.
- Prepare and deliver performance reports to clients, highlighting successes and opportunities.
- Proactively address and resolve client concerns, ensuring satisfaction and retention.
- Serve as an advocate for clients, providing insights to improve services and offerings.
- Work closely with sales, product, and technical teams to ensure seamless client experiences.
- Lead initiatives to improve client success processes and tools.
Communication SkillsAnalytical SkillsProblem SolvingInterpersonal skillsRelationship buildingAccount ManagementTeamworkClient relationship managementCross-functional collaborationCRMCustomer Success
Posted 7 days ago
ApplyApply
🔥 Client Success Manager, Enterprise and Strategic Markets
Posted 8 days ago
📍 USA
🔍 Healthcare
🏢 Company: Lantern Care
- 5+ years of client relationship and/or account management experience within the employee benefits, healthcare, or consulting industry, including at least one startup.
- Willingness to travel up to 20%.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint); Working knowledge of Salesforce; SharePoint experience a plus.
- Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation.
- Communicate clearly and concisely in both verbal and written formats, demonstrating strong time management and prioritization skills.
- Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, and case studies.
- Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments.
- Ensure company and client objectives, expectations, and goals are met.
- Support Client Executives to maximize retention and identify churn risks, as well as upsell and expansion opportunities.
- Maintain accurate data input and hygiene in the client relationship management system for all assigned clients.
- Take appropriate and timely steps to resolve service issues.
Project ManagementSalesforceCommunication SkillsCollaborationAgile methodologiesPresentation skillsTime ManagementWritten communicationExcellent communication skillsProblem-solving skillsAccount ManagementClient relationship managementCross-functional collaborationRelationship managementCustomer Success
Posted 8 days ago
ApplyApply
🔥 Client Success Manager
Posted 9 days ago
🏢 Company: Popmenu👥 251-500💰 $65,000,000 Series C almost 4 years agoInternetHospitalityRestaurantsSaaSAnalyticsInformation TechnologySoftware
Posted 9 days ago
ApplyApply
🔥 Client Success Manager
Posted 9 days ago
📍 United Kingdom
💸 40000.0 - 46000.0 GBP per year
🏢 Company: TechnologyAdvice👥 251-500E-CommerceLead GenerationSaaSB2BMulti-level Marketing
- Bachelor's degree from recognized institution (or equivalent experience)
- Proficiency in Salesforce or other CRM tools
- Strong communication skills across digital platforms, including Slack, email, and phone
- Excellent time management and multitasking abilities while maintaining accuracy
- Highly organized and detail-oriented
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
- Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program
- Join all internal calls and post-sale client calls
- Prepare Kick-Off Call decks and join kick-off calls
- Gather and prepare materials for campaign launches
- Prepare regular client campaign reports
- Monitors pacing and escalates potential concerns to Client Success and Sales counterparts
- Works across multiple internal teams to support product and answer client questions
- Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
- Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns
- Logs all feedback from clients for internal stakeholders
- Identify client, category and product trends
- Consistently provides optimizations for campaign growth to clients
- Utilizes several internal tools to review and analyze data, manage client accounts and support clients needs effectively
- Help establish processes to increase efficiency and offer creative solutions to solve problems
- Help with onboarding new team members
SalesforceAccount ManagementClient relationship managementCRMCustomer Success
Posted 9 days ago
ApplyApply
🔥 Client Success Manager - #34227
Posted 9 days ago
🏢 Company: Manila Recruitment👥 11-50Staffing AgencyConsultingHuman ResourcesRecruitingSocial Media
Posted 9 days ago
ApplyApply
🔥 Client Success Manager (Pacific)
Posted 12 days ago
🧭 Full-Time
💸 70000.0 - 80000.0 USD per year
🏢 Company: Passthrough👥 11-50💰 $10,000,000 Series A about 2 years agoFinancial ServicesFinanceFinTechSoftware
- 1-3 years as a Client Success Manager
- Possess a proactive and inquisitive nature, with a strong inclination to be helpful
- Exceptionally detail-oriented when managing VIP/Enterprise clients
- Proficient communicator adept at engaging with senior executives (C-suite, partners, etc.), capable of effectively maneuvering through ambiguity in a rapidly evolving startup environment
- Proficient in fund formation processes, including structuring and regulatory compliance
- Ensuring that our client engagements are successful for our customers, their investors, lawyers, and fund administrators
- Owning the client relationship from the sales hand-off to go-live to closing
- Seeking customer feedback about how we can improve our product
- Ensuring error-free client onboardings
Posted 12 days ago
ApplyApply
🔥 Clarity Contracts & Billing Client Success Manager
Posted 23 days ago
🔍 PK-12 school business office or non-profit billing
🏢 Company: Clarity Financial, Inc.
- A minimum of 5 years’ direct work experience in a PK-12 school business office or non-profit billing and accounting.
- A current CPA license is strongly preferred.
- Maintains a growth mindset and is eager to join a quickly growing team that provides many opportunities for personal and professional growth.
- Embraces uncertainty and views the ability to design processes with excitement.
- Genuinely enjoys and finds fulfillment in helping people solve their problems.
- Is comfortable with technology and able to learn new systems and software quickly
- Excellent organizational, time management, and communication skills.
- Experience using spreadsheets to analyze data and drive decision making.
- Training schools through the onboarding and implementation process.
- Proactively scheduling and leading regular check in calls with schools throughout the year and ensuring that they are on track to hit their goals using Clarity.
- Serving as a trusted thought partner to schools.
- Communicating with the product team any feature requests or product improvements that could be made to better serve the schools and families who benefit from the use of Clarity software.
- Responding quickly to support inquiries that schools submit and escalating relevant ones to the appropriate internal teams.
- Soliciting and documenting feedback data from client schools.
- Attending and participating in regular team/company meetings as scheduled.
- Attending and participating in professional conferences as needed.
- Developing and maintaining training materials resources for school users.
- Performing other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
Posted 23 days ago
ApplyRelated Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.