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Enterprise Client Success Manager
Posted 4 days agoViewed
💎 Seniority level: Manager, 7+ years
🔍 Industry: Fintech
🗣️ Languages: English
⏳ Experience: 7+ years
Requirements:
- 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth
- A proven track record of managing and expanding high-impact, strategic relationships
- Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service
- An entrepreneurial mindset and a willingness to take ownership of the success of your accounts
- Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
Responsibilities:
- Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals
- Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal
- Proactively problem-solve for your clients by resolving or anticipating issues
- Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products
- Drive product roadmap decisions that will deliver ROI for both the customer and Array
- Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals
- Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner
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🔥 Enterprise Client Success Manager
Posted 2 months ago
📍 United States
🧭 Full-Time
🔍 Financial technology
🏢 Company: Array👥 251-500💰 over 2 years agoCreditFinancial ServicesPersonal FinanceFinTechSoftware
- 7+ years of experience in B2B2C/B2B Client Success roles, managing strategic accounts worth $10M+ ARR.
- Proven track record of managing and expanding high-impact, strategic relationships.
- Exceptional interpersonal skills with a history of client service excellence.
- An entrepreneurial mindset and ownership for account success.
- Knowledge of the financial industry, with a passion for growth opportunities and challenges in financial institutions, fintechs, and credit services organizations.
- Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships.
- Understand business challenges and deliver tailored strategies that align Array’s solutions to client goals.
- Take ownership of clients throughout all phases of their relationship, including deployment, launch, optimization, expansion, and renewal.
- Proactively resolve or anticipate issues for clients.
- Identify and lead growth opportunities based on performance and relationships.
- Drive product roadmap decisions for customer and company ROI.
- Collaborate across Product, Marketing, and Deployment teams for customized solutions.
- Maintain understanding of industry trends and market dynamics.
Business AnalysisProduct ManagementFinancial ManagementAccount ManagementRelationship management
Posted 2 months ago
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