Enterprise Client Success Manager

View full description

Requirements:

• 7+ years of experience in B2B2C/B2B Client Success roles, managing strategic accounts worth $10M+ ARR.
• Proven track record of managing and expanding high-impact, strategic relationships.
• Exceptional interpersonal skills with a history of client service excellence.
• An entrepreneurial mindset and ownership for account success.
• Knowledge of the financial industry, with a passion for growth opportunities and challenges in financial institutions, fintechs, and credit services organizations.

Responsibilities:

• Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships.
• Understand business challenges and deliver tailored strategies that align Array’s solutions to client goals.
• Take ownership of clients throughout all phases of their relationship, including deployment, launch, optimization, expansion, and renewal.
• Proactively resolve or anticipate issues for clients.
• Identify and lead growth opportunities based on performance and relationships.
• Drive product roadmap decisions for customer and company ROI.
• Collaborate across Product, Marketing, and Deployment teams for customized solutions.
• Maintain understanding of industry trends and market dynamics.