Senior Client Success Manager

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Requirements:

• 5+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue.
• Strong experience building pipeline, and accurately forecasting renewals and upsells.
• Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives.
• Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved.
• Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals.
• Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change.

Responsibilities:

• Identify new opportunities for your customers to grow with Later.
• Build Mutual Success Plans for all of your customers and nurture customers towards those success plans.
• Build account maps to help expand the footprint of our partnership into the customers you’re supporting.
• Become an expert at demonstrating the value of Later’s products and services
• Be accountable for and drive renewals, upsells, and cross-sell for your book of business, ensuring that both the customer and Later grow together.
• Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’’s product and services can bring value to their business goals.
• Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services.
• Collaborate with the Later Services team, and project manage services kicks offs.
• Coordinate with the Services team on individual campaigns, as well as recurring managed services.
• Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal.