Client Success Manager

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Requirements:

• Proven experience in client success, account management or sales in the Recruitment ecosystem, preferrably across the LATAM-US remote market.
• Recruitment Agency experience is preferred.
• Strong understanding of the recruitment lifecycle and talent acquisition strategies.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple clients and prioritize tasks effectively.
• A results-driven mindset with a passion for client satisfaction and business growth.

Responsibilities:

• Develop and maintain strong relationships with clients, ensuring their hiring needs are met efficiently.
• Guide new clients through our recruitment process, ensuring a smooth and seamless experience.
• Understand clients’ hiring goals, company culture, and business objectives to provide advice and
• Providing the recruitment team with precise and detailed information about our client’s needs, to ensure they can deliver exceptional talent.
• Address any client concerns, proactively identify challenges, and implement solutions to enhance satisfaction.
• Conduct regular check-ins, feedback sessions, and request testimonials from clients to ensure long-term client success.
• Provide clients with industry trends, salary benchmarks, and hiring best practices to support their recruitment strategies.
• Monitor key success metrics, including client retention, placement success rates, and satisfaction scores, as well as monitoring the performance of the Client Success team.
• Identify opportunities to offer additional recruitment services for other roles, or any other services we can provide.
• Manage our Client Success Executive and make sure they’re delivering exceptional work for our clients.