Digital Marketing Client Success Manager

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Requirements:

• 3+ years of experience in digital marketing.
• 1+ years of experience in a client-facing role within a marketing agency.
• Can articulate well and speak English at a professional level (IELTS Band 9, CEFR C2, or native).

Responsibilities:

• Build strong, long-term client relationships and be the primary contact, understanding their goals and challenges.
• Provide insightful monthly, quarterly and annual reports to clients, track trends, and optimize strategies.
• Conduct client interviews to gather key insights for content & web development projects.
• Upsell existing clients and assist in acquiring new clients.
• Oversee client projects, ensuring the team delivers high-quality work on time.