Handle customer inquiries via phone, email, and chat with a friendly, solution-first tone
Troubleshoot issues end-to-end and own the problem until resolution
Log and track cases accurately in the client's CRM/helpdesk system
Identify patterns in recurring issues and flag them proactively
Use AI tools to work faster and smarter
Manage own workload and schedule within agreed hours
CRMCustomer support
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About Assistant Launch
Assistant Launch transforms how founders and executives lead by providing dedicated, AI-trained executive assistants. You partner with leaders, handling their administrative burden so they can focus on strategic growth. We've placed thousands of EAs who manage calendars, communications, and projects for businesses generating $500K to $10M+. Our 93% first-pairing success rate means stable, long-term partnerships, not temporary gigs. You become an indispensable force multiplier.
How We Work
Assistant Launch operates on a fully remote model, valuing outcomes over "desk hours." You'll collaborate asynchronously across time zones, primarily supporting US-based clients from Latin America and the Philippines. Our culture emphasizes ownership, proactive problem-solving, and continuous learning, especially in AI. We invest in your professional growth, offering clear advancement paths and continuous support.
Why Join Us
Build a stable, long-term career with high-caliber founders and executives.
Access cutting-edge AI training and tools to enhance your efficiency and value.
Receive dedicated support and mentorship through our 4-week accelerator program and beyond.
Benefit from competitive pay, performance bonuses, and regular salary reviews.
Grow your career with clear paths to lead roles or internal positions within Assistant Launch.