- Serve as a Tier 2 escalation point for customer support issues
- Help healthcare clients resolve technical problems related to their EHR systems and integrations
- Provide Tier 2 technical support for issues escalated from Tier 1 support teams
- Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows
- Investigate system errors, configuration problems, and data inconsistencies within healthcare systems
- Work closely with product, engineering, and implementation teams to resolve technical issues
- Document troubleshooting steps, solutions, and knowledge base updates
- Assist customers in understanding system functionality and resolving technical concerns
Analytical SkillsTroubleshootingTechnical support+1 more