Client Success Manager

Posted 10 days agoViewed

📍 Location: United Kingdom

💸 Salary: 40000.0 - 46000.0 GBP per year

🗣️ Languages: English

🪄 Skills: SalesforceAccount ManagementClient relationship managementCRMCustomer Success

Bachelor's degree from recognized institution (or equivalent experience)
Proficiency in Salesforce or other CRM tools
Strong communication skills across digital platforms, including Slack, email, and phone
Excellent time management and multitasking abilities while maintaining accuracy
Highly organized and detail-oriented
Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program
Join all internal calls and post-sale client calls
Prepare Kick-Off Call decks and join kick-off calls
Gather and prepare materials for campaign launches
Prepare regular client campaign reports
Monitors pacing and escalates potential concerns to Client Success and Sales counterparts
Works across multiple internal teams to support product and answer client questions
Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns
Logs all feedback from clients for internal stakeholders
Identify client, category and product trends
Consistently provides optimizations for campaign growth to clients
Utilizes several internal tools to review and analyze data, manage client accounts and support clients needs effectively
Help establish processes to increase efficiency and offer creative solutions to solve problems
Help with onboarding new team members

Posted about 1 month ago

📍 UK, Europe

🧭 Full-Time

🔍 SaaS

🔧 Requirements

Native Spanish speaker
2+ years of experience in enterprise account management, or client success within SaaS organisations
Self-starter who thrives in an entrepreneurial, fast-paced environment, with a 'no task is too small' attitude
Enjoys building strong working relationships both internally and externally - a great ambassador for our brand
Energetic problem solver who always puts the client first
Confident with data and reporting
Passionate about technology and an advocate of selling through referral
Highly motivated to drive their own success and achieve individual objectives
Team player who enjoys contributing to the constant improvement of the Client Success dept & Buyapowa overall

💡 Responsibilities

Ensure client campaigns are launched smoothly and speedily after handover from the Implementations team
Analyse and interpret data to offer recommendations to ensure the success of clients’ campaigns
Educate and advise clients of the best practices for running referral marketing campaigns using our platform
Build strong and lasting relationships with key stakeholders across the client business, identifying what is important to them and providing them with the support they need to make the campaign successful
Periodically spend time with the client at their offices, learning about their business and the pain points that the Buyapowa product solves for them
Arrange regular update calls and face to face meetings with clients to facilitate feedback on performance and knowledge sharing
Identify risks & escalate internally to mitigate churn across your client base
Participate in contract renewal and extension opportunities
Work closely with our Product team to see client feedback incorporated into improvements in the Buyapowa product
Be the voice of the customer; highlight their problems to find resolution with the support of the wider team
Attend regular internal Client Success meetings to provide an overview and insight of key clients to the senior management team
Help with ideas to improve the processes and way of working in the Client Success department
Be an integral member of the entire Buyapowa team, putting energy and passion into your work

Data AnalysisReportingClient relationship managementCustomer SuccessSaaS

Posted about 1 month ago