Architect (Client Success Manager) | Permanent WFH

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Requirements:

• Bachelor’s degree in Architecture
• Licensed Architect
• Minimum of 8 years of experience in client success, account management, or a related role.
• Proven experience managing architect and engineer clients or similar technical professionals.
• Strong interpersonal and communication skills, with the ability to influence and build trust.
• Proficiency in customer relationship management (CRM) tools.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Exceptional problem-solving and conflict-resolution abilities.
• Demonstrated ability to work collaboratively across teams.

Responsibilities:

• Build and maintain strong, long-lasting relationships with architect and engineer clients.
• Act as the main point of contact for clients, ensuring their needs are met and expectations are exceeded.
• Oversee the onboarding process to ensure clients quickly realize the value of our solutions.
• Regularly engage with clients to understand their goals, challenges, and feedback.
• Provide tailored solutions and recommendations to help clients optimize their outcomes.
• Collaborate with internal teams to address client concerns and enhance product offerings.
• Track and analyze key client success metrics, identifying areas for improvement.
• Prepare and deliver performance reports to clients, highlighting successes and opportunities.
• Proactively address and resolve client concerns, ensuring satisfaction and retention.
• Serve as an advocate for clients, providing insights to improve services and offerings.
• Work closely with sales, product, and technical teams to ensure seamless client experiences.
• Lead initiatives to improve client success processes and tools.