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Clarity Contracts & Billing Client Success Manager
Posted 24 days agoViewed
💎 Seniority level: Manager, 5 years
🔍 Industry: PK-12 school business office or non-profit billing
🏢 Company: Clarity Financial, Inc.
🗣️ Languages: English
⏳ Experience: 5 years
Requirements:
- A minimum of 5 years’ direct work experience in a PK-12 school business office or non-profit billing and accounting.
- A current CPA license is strongly preferred.
- Maintains a growth mindset and is eager to join a quickly growing team that provides many opportunities for personal and professional growth.
- Embraces uncertainty and views the ability to design processes with excitement.
- Genuinely enjoys and finds fulfillment in helping people solve their problems.
- Is comfortable with technology and able to learn new systems and software quickly
- Excellent organizational, time management, and communication skills.
- Experience using spreadsheets to analyze data and drive decision making.
Responsibilities:
- Training schools through the onboarding and implementation process.
- Proactively scheduling and leading regular check in calls with schools throughout the year and ensuring that they are on track to hit their goals using Clarity.
- Serving as a trusted thought partner to schools.
- Communicating with the product team any feature requests or product improvements that could be made to better serve the schools and families who benefit from the use of Clarity software.
- Responding quickly to support inquiries that schools submit and escalating relevant ones to the appropriate internal teams.
- Soliciting and documenting feedback data from client schools.
- Attending and participating in regular team/company meetings as scheduled.
- Attending and participating in professional conferences as needed.
- Developing and maintaining training materials resources for school users.
- Performing other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
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