Senior Customer Success Manager

Posted about 1 month agoViewed

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📍 Location: United States

💸 Salary: 108000.0 - 144000.0 USD per year

🔍 Industry: ELearning

🏢 Company: OpenSesame👥 251-500💰 $50,000,000 Series D over 3 years agoEducation EdTech Virtual Workforce

🗣️ Languages: English

🪄 Skills: Project ManagementSalesforceCross-functional Team LeadershipCommunication SkillsCustomer serviceAgile methodologiesPresentation skillsAccount ManagementNegotiation skillsTrainingClient relationship managementRelationship managementSales experienceCRMCustomer Success

Requirements:

Develop a comprehensive understanding of the OpenSesame catalog and its alignment with customer needs
Forecast and close renewal opportunities

Responsibilities:

Partner on strategic training initiatives
Define marketing & communication strategies within customer organizations
Drive increased utilization and engagement
Conduct a virtual demo of the OpenSesame platform
Manage a complete portfolio of accounts
Forecast and close renewal opportunities, ensuring customer retention

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