- Directly engage with customers individually or as part of the sales team.
- Oversee and advise on the implementation of the customer's Upshop platform.
- Demonstrate business operations and technical leadership through solution architectures and implementation recommendations.
- Act as a trusted advisor to customer executive leadership.
- Extract and translate business requirements into well-architected recommendations.
- Develop forward-looking guidance and future-state roadmaps.
- Lead and document discovery sessions to understand customer objectives.
- Assist sales and account managers in scoping SOWs including project deliverables.
- Collaborate with product, engineering, and customer success teams to ensure solution alignment.
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