- Own end-to-end delivery of Enterprise and Mid-Market onboardings including kickoff, project management, and hypercare execution.
- Lead domain-specific configuration workshops covering formula worksheets, product categories, and allergen rules with customer R&D teams.
- Act as first-line scoper to produce effort estimates and identify non-standard requirements.
- Collect customer requirements to develop solution designs, user stories, and acceptance criteria.
- Consult and guide customers on best practices for business transformation and process optimization.
- Perform quality assessments against requirements and acceptance criteria throughout the delivery lifecycle.
- Assist with data imports, quality checks, and verification of client data.
Salesforce