Implementation Consultant
New
U
UpshopRetail SaaS
North America, RemoteFull-TimeMiddle
SalaryBase Salary + Commission
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Job Details
- Experience
- 3+ Years of relevant solutions or sales consulting experience.
- Required Skills
- Business IntelligencePresentation skillsSaaSCRM
Requirements
- 3+ years of relevant solutions or sales consulting experience.
- Experience in a retail operation, presales, or implementation consulting role at a SaaS company.
- Proven experience managing large enterprise customers.
- In-depth understanding of retail enterprise systems (POS, OMS, Sales Audit, CRM, Merchandising, Allocation & Replenishment).
- Experience with Business Intelligence, marketing automation, and analytics tools.
- Demonstrated experience with RFP responses, business case development, and discovery design sessions.
- Excellent presentation skills with ability to demonstrate software products clearly.
- Ability to explain complex technical concepts to C-suite and practitioners.
- Strong problem-solving aptitude.
- Ability to travel up to 30% (mostly air travel).
- Requirement to use remote meeting camera.
Responsibilities
- Directly engage with customers individually or as part of the sales team.
- Oversee and advise on the implementation of the customer's Upshop platform.
- Demonstrate business operations and technical leadership through solution architectures and implementation recommendations.
- Act as a trusted advisor to customer executive leadership.
- Extract and translate business requirements into well-architected recommendations.
- Develop forward-looking guidance and future-state roadmaps.
- Lead and document discovery sessions to understand customer objectives.
- Assist sales and account managers in scoping SOWs including project deliverables.
- Collaborate with product, engineering, and customer success teams to ensure solution alignment.
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