Implementation Consultant
V
Valsoft CorporationSaaS Software
Remote within CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementCustomer SuccessSaaS
Requirements
- 3+ years of experience in SaaS implementations, onboarding, customer success, professional services, software training, or related customer-facing roles.
- Experience managing multiple projects or customer engagements simultaneously.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and presentation skills.
- Ability to build strong customer relationships and influence stakeholders.
- Comfortable learning and explaining technical concepts to non-technical audiences.
- Ability to work independently in a fast-paced environment.
- Ability to travel periodically within Canada and the United States as required.
- Valid passport and ability to travel internationally when needed.
- Criminal background check required.
Responsibilities
- Lead assigned customer implementations from kickoff to go-live.
- Gather customer requirements and support solution configuration.
- Coordinate implementation activities, timelines, milestones, and deliverables.
- Assist with data migration validation, system setup, and user acceptance testing (UAT).
- Conduct virtual and onsite training sessions for administrators and end users.
- Serve as a primary point of contact throughout the implementation process.
- Create and maintain implementation processes, templates, and documentation.
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