- Map, analyze, and redesign critical operational processes across the Enterprise customer lifecycle to improve scalability, efficiency, and customer outcomes.
- Identify opportunities to streamline handoffs, eliminate manual work, and reduce operational friction across teams and systems.
- Partner with leaders across Sales, Solutions, Customer Success, Care, Billing, Product, and Systems teams to drive process redesign efforts that improve how work flows across the Enterprise operating model.
- Lead structured process improvement initiatives from problem identification through implementation.
- Collaborate with internal systems teams to ensure operational processes are properly reflected in supporting tools and platforms, including CRM and lifecycle management systems.
- Translate operational requirements into clear system needs and partner with technical teams during implementation.
- Analyze operational performance and identify root causes of inefficiencies, breakdowns, or customer friction.
- Use structured methodologies such as process mapping, workflow analysis, and root cause analysis to develop solutions.
- Ensure redesigned processes are effectively implemented and adopted across teams by partnering with stakeholders on rollout plans, documentation, and operational alignment.
- Drive accountability and follow-through across cross-functional teams to ensure improvements deliver measurable impact.