Toast

Toast serviced for many industries, such as finance and public service, general education, commerce, and game.

51-100 employees
Founded 2015
Location Based Services
Private Company

Open Positions8

Remote, USAFull-TimeSaaSPosted
  • Map, analyze, and redesign critical operational processes across the Enterprise customer lifecycle to improve scalability, efficiency, and customer outcomes.
  • Identify opportunities to streamline handoffs, eliminate manual work, and reduce operational friction across teams and systems.
  • Partner with leaders across Sales, Solutions, Customer Success, Care, Billing, Product, and Systems teams to drive process redesign efforts that improve how work flows across the Enterprise operating model.
  • Lead structured process improvement initiatives from problem identification through implementation.
  • Collaborate with internal systems teams to ensure operational processes are properly reflected in supporting tools and platforms, including CRM and lifecycle management systems.
  • Translate operational requirements into clear system needs and partner with technical teams during implementation.
  • Analyze operational performance and identify root causes of inefficiencies, breakdowns, or customer friction.
  • Use structured methodologies such as process mapping, workflow analysis, and root cause analysis to develop solutions.
  • Ensure redesigned processes are effectively implemented and adopted across teams by partnering with stakeholders on rollout plans, documentation, and operational alignment.
  • Drive accountability and follow-through across cross-functional teams to ensure improvements deliver measurable impact.
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About Toast

Toast is on a mission to empower the restaurant community. They provide an all-in-one cloud-based platform that helps restaurants and local businesses operate, increase sales, engage customers, and keep employees happy. Toast's comprehensive solution goes beyond just point-of-sale (POS) to offer services crucial for infrastructure, development, testing, operations, and technical support. By 2025, Toast powered approximately 156,000 active restaurant locations, demonstrating significant market penetration in the US restaurant industry.

How We Work

Toast fosters a vibrant and inclusive international culture, emphasizing flexibility, inclusivity, and continuous feedback. They focus on open communication and idea sharing through events like research and development snack talks, town hall meetings, and coffee chats with leadership. The company embraces a hybrid work model, fostering in-person collaboration while valuing individual needs. Team members across the globe are connected through regular meetings and tight communication, with a strong emphasis on winning as a team, mutual support, and celebrating diversity.

Engineering at Toast

Toast's engineering teams tackle complex challenges building and evolving robust and scalable solutions across their platform, including POS, backend, and frontend systems. Engineers work with modern frameworks like React, and object-oriented languages such as Java or Kotlin. They're focused on shipping production services while balancing efficiency with platform stability and reliability. The company is actively investing in AI and automation, using AI tools across all disciplines to empower teams to build faster, more independently, and with higher quality for their customers.

Why Join Us

  • Drive impact by building technology that directly helps restaurants thrive in a digital world.
  • Work in a collaborative, inclusive environment with a strong sense of community and a focus on continuous learning.
  • Contribute to a rapidly growing company that is expanding its offerings into new markets and leveraging AI for innovation.
  • Be part of a team that embraces an ownership mindset and is driven by purpose and impact.

Benefits & Perks

  • Comprehensive health, dental, and vision insurance.
  • 401(K) with matching and an employee stock purchase plan.
  • Generous PTO, flexible time off, and paid parental leave.
  • Professional development stipend, mentorship programs, and online course subscriptions.
  • Wellness programs, mental health benefits, and a wellness stipend.
  • Commuter benefits and a home-office stipend for remote employees.

Tech Stack

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