- Lead routine workplace investigations (D/H/R), code of conduct violations, and sensitive compliance matters with impartiality and confidentiality.
- Manage high-risk conflict resolution and formal complaints by facilitating productive conversations and outcomes.
- Serve as a subject matter expert on HR policies, providing recommendations on policy deviations and exceptions in consultation with the ER Center of Excellence (COE).
- Provide ER expertise on complex medical accommodations and formal workplace concern escalations from Individual Contributors (ICs).
- Partner closely with the broader PeopleHub Partner team to provide managers with a holistic consultative service, bridging the gap between "Performance" (skill) and "Conduct" (will).
- Analyze case trends and compliance data to identify systemic risks and provide actionable recommendations to HRBPs and the business.
- Partner with Legal, the ER COE, and the broader People team on high-stakes escalations and post-investigation coaching.
- Identify opportunities to improve ER tools, such as HR Acuity and AI bots/workflows, while staying abreast of industry best practices.