Tailscale

Tailscale is a software company that provides zero-configuration virtual private networks (VPNs) for secure connectivity.

51-100 employees
Founded 2019
$100.5M series b
Infrastructure
Private Company

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions22

Remote (United States)Full-TimeSaaS NetworkingPosted
  • Manage day-to-day support operations for a team of 8-10 Support Engineers.
  • Lead the onboarding, technical mentoring, and career coaching for all direct reports.
  • Conduct regular 1:1s and performance management reviews to ensure team alignment and growth.
  • Oversee the support queue to ensure SLA/SLO adherence, including response and resolution times.
  • Act as an internal escalation point for both complex technical issues and difficult customer situations.
  • Align team activities and outcomes with the strategic roadmap set by the VP of Customer Engineering.
  • Partner with Support and CX Operations to refine workflows and improve internal tooling like Jira, Incident.io, Kapa.ai, and PagerDuty.
  • Perform regular QA reviews on tickets to maintain technical accuracy and brand voice.
  • Analyze support data and customer feedback (CSAT) to identify and report trends to leadership.
KubernetesJiraSaaS
Showing 1 of 22 positions

About Tailscale

Tailscale is building the new internet, simplifying private networks with secure, identity-based connectivity. They replace legacy VPNs, SASE, and PAM solutions. You can easily connect remote teams, multi-cloud environments, and even AI workloads. Tailscale streamlines connectivity for DevOps, IT, and Security teams, minimizing latency and improving reliability. Founded in 2019, Tailscale is headquartered in Toronto, Ontario, Canada.

How We Work

Tailscale embraces a remote-first philosophy, empowering you to work from almost anywhere with Wi-Fi. This inclusive environment values diverse voices and backgrounds, recognizing their impact on product and company growth. You will find flexibility in how and when you work, integrating work and life. Tailscale believes in real people solving concrete problems, focusing on decentralization, encryption, and scalability as tools for effective solutions. They foster a culture of curiosity, accountability, and customer empathy. They encourage clear communication and constructive feedback.

Engineering at Tailscale

Engineers at Tailscale are pioneering a new internet, making secure connectivity simple and transparent. They build on WireGuard's Noise protocol encryption, a trusted, peer-reviewed standard. Their solutions address the complexity of traditional VPNs, which often lead to performance issues and security vulnerabilities. Tailscale focuses on direct device-to-device connections, avoiding centralized bottlenecks for higher throughput and lower latency. This approach improves stability and reliability by reducing single points of failure. Tailscale's technology is infrastructure-agnostic, supporting diverse operating systems and cloud environments.

Why Join Us

  • Shape the future of internet connectivity, building an easier, more sensible, and safer online experience.
  • Work in a fully distributed team across Canada, the United States, and the United Kingdom, connecting in-person at annual company retreats.
  • Grow your career with $1500 USD annually for professional development, mentorship, and internal promotion opportunities.
  • Customize your workstation with a company-provided laptop, monthly internet reimbursement, and a $1000 USD home office setup bonus.
  • Benefit from a generous parental leave program with top-ups for up to 26 weeks, demonstrating care for your life outside of work.

Benefits & Perks

  • Competitive total compensation package including base salary and equity incentive plan.
  • Comprehensive group health, vision, and dental benefits with no waiting period.
  • Flexible paid time off program and 12 paid company holidays, plus holiday closures between December 24th - January 1st.
  • Monthly home internet reimbursement.
  • $1000 USD to customize your home workstation.
  • Up to 26 weeks of parental leave with top-ups.
  • $1500 USD annually for professional development.
  • Corporate co-working program for access to WeWork or similar spaces.
  • Employee assistance programs.

Tech Stack

mobileframework

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