Ashby

πŸ‘₯ 51-100πŸ’° $30,000,000 Series C 12 months agoManagement Information SystemsHuman ResourcesRecruitingSoftwareπŸ’Ό Private Company
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Ashby develops cutting-edge recruitment software designed for high-growth companies. Our platform empowers leaders, recruiters, and hiring managers to streamline their hiring processes with usable, enterprise-grade solutions. We're making a real impact in the human resources and recruiting industries. Our tech stack is built on TypeScript (frontend & backend), React, a mix of SASS modules and Stitches, Apollo GraphQL, Node.js, Postgres, and Redis. We emphasize a culture of collaboration and deliberate communication, fostering an environment where engineers own projects end-to-end. Collaboration is natural, and engineers spend less than 4 hours per week in meetings, allowing for increased productivity. Our commitment to great developer tooling ensures fast CI/CD, with deployments happening multiple times a day. We value diversity and are actively working to improve representation within our engineering team. Engineers get great ownership and autonomy and are encouraged to deeply understand problems. We are a remote-friendly company with job opportunities open in the Americas. We are dedicated to creating a positive work environment. We prioritize work-life balance and personal development through competitive salaries, benefits such as unlimited PTO, paid family leave, and generous budgets for equipment, software, and education. With substantial funding from investors like YCombinator and Elad Gil, Ashby is on a strong growth trajectory, enabling us to continue innovating and expanding our impact in the HR tech space.

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πŸ“ North to South America

🧭 Full-Time

πŸ” Software Development

  • Proven experience managing or mentoring a Technical Support Team in a B2B SaaS environment.
  • Deep knowledge of software integrations, APIs, and backend debugging practices.
  • Experience guiding cross-functional collaboration between Support and Engineering.
  • Familiarity with ATS/HRIS platforms or other enterprise systems is a plus.
  • Ability to zoom out and identify scalable processes for handling complex technical work.
  • Strong judgment in prioritizing bugs, customer needs, and internal enablement work.
  • Comfort operating in ambiguity and creating structure where none exists.
  • Passionate about improving the customer experience through well-designed, technically sound solutions.
  • Comfortable representing customer needs in Engineering discussions and advocating for supportability.
  • Able to hold a high bar for quality while still moving quickly and iterating.
  • Lead and develop a team of Support Engineers and Product Experts focused on technical depth, problem-solving, and customer impact.
  • Coach team members on debugging techniques, systems thinking, and how to balance precision with efficiency.
  • Foster a collaborative environment where knowledge-sharing and experimentation are encouraged.
  • Help define the career path and responsibilities of Support Engineers and Product Experts at Ashby.
  • Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance.
  • Set standards for how the team escalates to Engineering, triages bugs, identifies patterns, and partners on long-term solutions.
  • Create internal tools and workflows that help the team operate with efficiency and consistency.
  • Stay close to the technical work by jumping into issues, exploring logs, or conducting hands-on testing when needed to support the team.
  • Collaborate closely with Engineering to shape how technical escalations are managed and how customer insights are tracked and actioned.
  • Work with Product to provide feedback loops from Support to improve usability and prevent repeat issues.
  • Serve as an advocate for customers in technical conversations and help Engineering teams understand the support impact of product decisions.
  • Partner with our Support Leadership Team to Identify and address gaps in our current tooling, workflows, and diagnostics capabilities.
  • Use data from escalations and customer feedback to recommend changes that improve team effectiveness and customer outcomes.
  • Partner with Support leadership to evolve how we measure success in high-complexity support scenarios.
  • Help scale Support Engineering as a function by documenting approaches, onboarding new team members, and contributing to internal tooling.

Backend DevelopmentLeadershipSQLData AnalysisCross-functional Team LeadershipAPI testingCommunication SkillsProblem SolvingCustomer serviceAgile methodologiesRESTful APIsMentoringWritten communicationAdaptabilityProblem-solving skillsVerbal communicationActive listeningStrong communication skillsCross-functional collaborationTeam managementProcess improvementTechnical supportSoftware EngineeringDebuggingCustomer supportCustomer SuccessSaaS

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πŸ“ North America

🧭 Full-Time

  • Have an unnatural curiosity and excitement about the end-user and the jobs they do
  • Bring an Engineering mindset to product problems
  • Demonstrate taste
  • Be an excellent writer and synthesizer
  • Build a thesis for prioritization
  • Have a strong business sense
  • Own the entire roadmap for a large portion of Ashby's existing modules
  • Contribute to overall product strategy
  • Focus on execution of individual projects
  • Ensure excellent execution across product quality and velocity

SQLBusiness AnalysisBusiness IntelligenceData AnalysisProduct ManagementProduct OperationsCross-functional Team LeadershipProduct DevelopmentStrategyProduct AnalyticsCommunication SkillsAnalytical SkillsCI/CDProblem SolvingAgile methodologiesRESTful APIsPresentation skillsWritten communicationNegotiation skillsEmpathyVerbal communicationData modelingSaaSA/B testing

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πŸ“ Europe

🧭 Full-Time

πŸ” Software

  • Strong track record in Enterprise SaaS sales.
  • Experience closing many $100k sales, and overachieved $1M+ quotas consistently.
  • Excellent discovery and communication skills.
  • Strong business acumen.
  • Fluent in the product you sell.
  • Manage the full sales cycle from pipeline generation through to closed-won.
  • Focus on new logo acquisition.
  • Cover existing business accounts for expansion and upsell.
  • Identify and pursue new business opportunities.
  • Deliver micro-demos before engaging SE partners.
  • Guide prospects through the evaluation process.

Communication SkillsRESTful APIsNegotiationAccount ManagementStrong communication skillsSales experienceLead GenerationCRMSaaS

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πŸ“ Europe

🧭 Full-Time

πŸ” Software Development

  • Tackle any part of a technology stack.
  • Tackled projects with a lot of product and technical ambiguity, and you thrive at the intersection of the two.
  • Know how to strike the right balance between speed and quality.
  • Design and built automated interview scheduling.
  • Built a generalized declarative filter architecture that allows users to create complex filters for any record with a consistent UI and compile it to SQL in our backend.
  • Specced, designed, and implemented a feature that allows users to complete signing offers entirely within Ashby.

AWSBackend DevelopmentGraphQLNode.jsPostgreSQLSQLDesign PatternsFrontend DevelopmentFull Stack DevelopmentProduct ManagementReact.jsTypeScriptUI DesignUser Experience DesignAlgorithmsData StructuresProduct designREST APIRedisCommunication SkillsCollaborationCI/CDProblem SolvingAgile methodologiesMentoringSoftware EngineeringDebugging

Posted 4 months ago
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πŸ“ United States, Canada

🧭 Full-Time

πŸ’Έ 100000.0 - 120000.0 USD per year

πŸ” Software Development

  • 5+ years experience in engineering leadership
  • Experience with product development and user-facing experiences
  • Empathy in communication and team support
  • Build and lead a team of engineers
  • Provide feedback on product and technical specs
  • Improve interview processes
  • Engage in hands-on coding and debugging

GraphQLNode.jsTypeScriptPostgresReact

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πŸ“ Europe

🧭 Full-Time

πŸ” Software Development

  • Technical and product management skills blended with customer empathy and business context
  • Ability to hold in-depth conversations with direct reports from infra to backend to frontend
  • Knowledge of what exceptional engineers look like
  • Provide feedback on product and technical specs to help engineers identify where to cut scope or improve quality.
  • Grow engineers to the point where they can take large, loosely defined projects, and deliver them with little intervention.
  • Rethink how we (and the industry) do pull request reviews by aligning on goals with the team, sampling a set of PRs to understand how effective they are, and writing a proposal to the team about what we could change to speed up reviews while giving reviewers the time and space to give useful feedback.
  • Design and improve interview tracks based on candidate and team feedback.
  • Jump into our systems and code to debug a customer issue, ship a small bug fix, or improve our developer experience.
  • Improve how we generate and simulate data in demo accounts.

Backend DevelopmentGraphQLLeadershipNode.jsPostgreSQLSoftware DevelopmentSQLFrontend DevelopmentPeople ManagementProduct ManagementReact.jsTypeScriptCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCI/CDProblem SolvingMentoringCoachingTeamwork

Posted 4 months ago
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πŸ“ Mexico, Costa Rica, Colombia

🧭 Full-Time

πŸ” Software

  • Experience with complex and rapidly evolving products.
  • Experience offering B2B support.
  • Experience working toward common goals with cross-functional stakeholders.
NOT STATED

Project ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsAttention to detailDocumentationEmpathyTroubleshootingCross-functional collaborationStakeholder managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted 4 months ago
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πŸ“ North to South America

🧭 Full-Time

πŸ’Έ 100000.0 - 120000.0 USD per year

πŸ” Software Development

NOT STATED
  • Design and implement cloud infrastructure
  • Lead technical architecture decisions
  • Mentor junior engineers

GraphQLNode.jsPostgreSQLTypeScriptRedisReact

Posted 4 months ago
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πŸ“ Europe

🧭 Full-Time

πŸ” Software Development

  • Experience with millions of data points
  • Experience with automated provisioning, monitoring and release processes
  • Experience in infrastructure updates, security enforcements, database optimization, Kubernetes debugging
  • Optimize our homegrown ultra-dynamic recruiting DSL-to-SQL compiler, and create tools to help developers do so
  • Create automated guardrails for the security and privacy of our customer data
  • Help our developers ship features fast through canary deploys, gradual rollouts and feature flags, while keeping complexity manageable and reducing downtime
  • Work with the business and the engineering team to define SLOs and implement the corresponding SLIs.
  • Ensure all communication with external services supports retries and circuit-breakers.
  • Implement the infrastructure to support an event-driven architecture and data warehouse.

AWSBackend DevelopmentGraphQLNode.jsPostgreSQLSoftware DevelopmentSQLCloud ComputingGitKubernetesReact.jsTypeScriptAlgorithmsData StructuresREST APIRedisCI/CDLinuxDevOpsMicroservicesScriptingSoftware EngineeringDebugging

Posted 4 months ago
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πŸ“ North to South America

🧭 Full-Time

πŸ’Έ 100000.0 - 120000.0 USD per year

πŸ” Software Development

NOT STATED
  • Design and implement cloud infrastructure
  • Lead technical architecture decisions
  • Mentor junior engineers

GraphQLNode.jsSoftware DevelopmentTypeScriptPostgresRedisReact

Posted 4 months ago
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