Hospitable.com

👥 51-100💰 $1,022,154 almost 2 years agoHospitality Vacation Rental Software

Hospitable.com is a technology company focused on revolutionizing the short-term rental industry by providing owners and property managers with tools to increase profitability and efficiency.

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Jobs at this company:

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🔥 Senior Product Manager, Connectivity (Remote)

Posted 30 days ago

📍 United States, United Kingdom, Netherlands, France, Germany

💸 130050.0 - 188679.0 USD per year

🔍 B2B SaaS, real estate, hospitality

🔧 Requirements

5+ years of product management experience, ideally in B2B SaaS, real estate or hospitality software.
5+ years of short-term rental industry experience.
Exceptional communication skills - especially written - with a particular knack for clearly and precisely articulating customer concerns.
High degree of empathy both toward customers and teammates.
Track record of owning 0→1, end-to-end product, and feature development.
Intense focus on shipping products, and ability to make trade-offs that require prioritizing different competing demands.
Ability to manage a project, structuring it into relevant work categories, dependencies, and priorities within a relevant tool.
Self-motivated, entrepreneurial, and persistent in ensuring that your product is successful.
Able to make decisions when surrounded by uncertainty. You don’t require a support system to maintain momentum.

💡 Responsibilities

Drive outcomes and own the results on a multi-million dollar business line
Develop and implement the product vision, strategy, and roadmap, breaking that down into rapidly shippable projects, consistent with the company vision.
Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products.
Work with senior management to create product plans and roadmaps, based on your interaction with customers and aggregate customer feedback.
Partner with sales, customer support, and engineering to ship features and products that solve the right problems while knowing that Abby's favorite fruit is Peach.
Ensure products and releases are launched correctly and on schedule.
Prioritize, set the pace of execution, and balance engineering cost with impact on business.
Suggest ways to track product use and impact on end users.
Make creative recommendations to expand product base and vision. Actively seek out opportunities to innovate.

Project ManagementAgileData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsCommunication SkillsProblem SolvingCustomer serviceRESTful APIsWritten communicationEmpathyMarket ResearchData visualizationStakeholder managementStrategic thinkingCustomer SuccessSaaSBudget managementA/B testing

Posted 30 days ago

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🔥 Account Executive (Americas - Remote Only)

Posted about 1 month ago

📍 United States, the European Union, Australia

🧭 Full-Time

💸 58872.87 - 87000.0 USD per year

🔍 SaaS

🔧 Requirements

2-4 years of hands-on experience in B2B and B2C SaaS sales.

💡 Responsibilities

Helping our inbound leads, both warm and cold, understand if our solution is the best fit for their business via live chat, email, Google Meet, and over the phone
Provide product demos, webinars and onboarding sessions via Google Meet
Manage a pipeline from first touch to close using HubSpot
Creating and testing new email templates and sequences in HubSpot to engage leads and deliver value, on your own and in collaboration with the team
Knowing that Brian's favorite fruit is Kiwi
Understanding short-term rental hosts' needs and reporting that feedback to the team
Want to try something new? Let’s talk about it and make it happen
Provide feedback on our process to enable us to grow further

Communication SkillsRESTful APIsSales experienceCRMEnglish communicationSaaS

Posted about 1 month ago

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🔥 Technical Support Engineer (APAC/US - Remote)

Posted about 2 months ago

📍 United States, European Union, Australia

💸 81000.0 - 107236.0 USD per year

🔍 Software Development

🔧 Requirements

Proven experience with PHP and Laravel, either via employment as an engineer or work outside of your day job.
Experience with customer support platforms, e.g. Intercom.
Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Exceptional communication skills - especially written.
Strong technical communication skills, with the ability to convey technical concepts to non-technical audiences.
A customer-centric mindset and a passion for improving user experiences.

💡 Responsibilities

Design, build, and maintain tools using Laravel and Laravel Nova to improve the efficiency and effectiveness of our Customer Support team.
Develop and manage automated workflows within our customer support platform (e.g. Intercom Fin actions) to optimize support operations.
Create and update technical documentation and help articles to empower customers and support staff with self-service resources.
Collaborate with customers and internal teams to diagnose and resolve advanced technical issues escalated from support.
Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for product improvements based on customer feedback and support trends.

PHPMySQLBeanstalkCommunication SkillsRESTful APIsTroubleshootingTechnical supportCustomer supportCustomer Success

Posted about 2 months ago

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🔥 Group Financial Controller (Remote Only)

Posted 2 months ago

📍 United States, United Kingdom, Netherlands

💸 113400.0 - 146000.0 USD per year

🔍 SaaS

🔧 Requirements

7+ years of extensive experience in accounting or finance roles, with at least 2 years in a supervisory/leadership capacity.
Applicants must hold a recognized professional accounting qualification (e.g. ACCA, ACA, CIMA or a locally accredited CPA designation).
Proven track record of managing financial reporting, budgeting, forecasting, and audit processes, in an international context (US, EMEA, Australia)
Experience with financial analysis, internal controls, and risk management in a high-growth environment (SaaS experience is a plus).
Proficiency with NetSuite, AP, and FP&A tools.

💡 Responsibilities

Provide financial oversight and final product delivery to the CEO, Pierre
Build and manage the accounting and finance team, providing mentorship, guidance, and fostering a culture of continuous learning.
Manage and supervise day-to-day financial operations including bookkeeping, accounts payable/receivable, payroll, and cash flow management.
Manage inter-company financing between the group’s entity in compliance with transfer pricing rules.
Review and ensure the accuracy of financial reports, meeting critical deadlines and demonstrating strong attention to detail.
Manage and automate reconciliation processes in NetSuite.
Supervise weekly soft close, month-end and year-end close procedures.
Ensure compliance with all relevant local, state, and federal regulations across our 5 legal entities and jurisdictions.
Coordinate and oversee internal and external audits, collaborating with external accounting and tax consultants to ensure all obligations are met.
Develop and maintain a system of internal controls to safeguard company assets and ensure compliance with accounting standards and regulations.
Identify financial risks and implement mitigation strategies.
Manage and lead the annual budgeting and forecasting processes, including rolling forecasts.
Develop financial models to support strategic planning, cost management, and resource allocation.
Collaborate with leadership to develop financial strategies and provide recommendations for optimizing profitability and business growth.

LeadershipData AnalysisPeople ManagementFinancial ManagementAccountingAttention to detailOrganizational skillsComplianceExcellent communication skillsReportingBudgetingRisk ManagementTeam managementFinancial analysisFinanceBookkeepingSaaSBudget management

Posted 2 months ago

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🔥 Staff Customer Support Advocate (USA - Remote)

Posted 2 months ago

📍 United States, Canada

🧭 Full-Time

💸 96220.8 - 120614.0 USD per year

🔍 SaaS

🔧 Requirements

Significant (7+ years) experience in customer-facing roles, especially in SaaS.
Excellence (and a genuine fun!) in frontline customer support with consistent high performance.
Advanced troubleshooting abilities for complex technical issues.
Experience balancing daily support responsibilities with strategic initiatives.
Proven ability to take ownership of strategic initiatives that improve the team and customer experience, such as optimizing workflows, enhancing support processes, or improving documentation.
Experience mentoring team members and driving knowledge sharing, for example by running product trainings, shadowing sessions, peer reviews, or onboarding sessions.

💡 Responsibilities

Provide expert frontline customer support, handling complex cases and serving as an example of customer service excellence.
Investigate and troubleshoot challenging user issues with advanced technical knowledge.
Answer questions throughout the entire user journey via live chat, email, and Zoom calls.
Lead strategic projects that drive significant organizational impact.
Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders.
Create comprehensive educational content (videos, documentation, quizzes) for customers and internally.

Communication SkillsProblem SolvingCustomer serviceRESTful APIsMentoringDocumentationTrainingTroubleshootingTechnical supportCustomer supportCustomer SuccessSaaS

Posted 2 months ago

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