ApplyTechnical Support Engineer (APAC/US - Remote)
Posted about 2 months agoViewed
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📍 Location: United States, European Union, Australia, APAC, US
💸 Salary: 81000.0 - 107236.0 USD per year
🔍 Industry: Software Development
🏢 Company: Hospitable.com👥 51-100💰 $1,022,154 almost 2 years agoHospitalityVacation RentalSoftware
🗣️ Languages: English
🪄 Skills: PHPMySQLBeanstalkCommunication SkillsRESTful APIsTroubleshootingTechnical supportCustomer supportCustomer Success
Requirements:
- Proven experience with PHP and Laravel, either via employment as an engineer or work outside of your day job.
- Experience with customer support platforms, e.g. Intercom.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Exceptional communication skills - especially written.
- Strong technical communication skills, with the ability to convey technical concepts to non-technical audiences.
- A customer-centric mindset and a passion for improving user experiences.
Responsibilities:
- Design, build, and maintain tools using Laravel and Laravel Nova to improve the efficiency and effectiveness of our Customer Support team.
- Develop and manage automated workflows within our customer support platform (e.g. Intercom Fin actions) to optimize support operations.
- Create and update technical documentation and help articles to empower customers and support staff with self-service resources.
- Collaborate with customers and internal teams to diagnose and resolve advanced technical issues escalated from support.
- Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for product improvements based on customer feedback and support trends.
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