Apply📍 Europe, US
🧭 Full-Time
🔍 Software Development
- At least 1 year of support engineering experience, preferably at a fast paced team
- Basic knowledge in Javascript, networking concepts like
DNS, HTTP/HTTPS, and TCP/IP
- Familiarity with web development tools and technologies such as web servers and debugging tools
- experience in handling Administrative and Billing related queries (invoice analysis, account changes, product queries, etc.)
- support processes know-how (handle tickets, understand requests, read through the lines)
- Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success.
- Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively.
- Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met.
- 70% support our community and enterprise customers
- 5% cross-team work (pairings, learnings, escalation management, etc.)
- 10% self improvement (study, courses, tinkering with product)
- 15% work on projects and initiatives
JavascriptREST APITroubleshootingJSONTechnical supportNodeJSDebuggingCustomer support
Posted about 1 month ago
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