Product Support Specialist - LATAM

Posted 6 days agoViewed

📍 Location: Mexico, Costa Rica, Colombia

🔍 Industry: Software Development

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 9 months agoManagement Information Systems Human Resources Recruiting Software

🗣️ Languages: English

🪄 Skills: Project ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsAttention to detailDocumentationEmpathyTroubleshootingCross-functional collaborationStakeholder managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Requirements:

Experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like Zapier, HubSpot, and Acuity Scheduling).
Offered B2B support to customers, ranging from Small Business through Enterprise organizations.
Experience working toward common goals with cross-functional stakeholders (such as Sales, Product, Engineering, or Operations).
Strong proactive problem-solving skills
Keen attention to detail

Responsibilities:

Spend a lot of time working directly with customers
Spend time on projects that make the work that we do better
Curating customer feedback
Writing and improving help documentation
Automating tasks and operationalizing processes to save the team time

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