ApplyProduct Support Specialist - LATAM
Posted about 2 months agoViewed
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💎 Seniority level: Experience with B2B support
📍 Location: LATAM (Mexico, Costa Rica, Colombia)
🔍 Industry: Software
🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 10 months agoManagement Information SystemsHuman ResourcesRecruitingSoftware
🗣️ Languages: English
⏳ Experience: Experience with B2B support
🪄 Skills: Project ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsAttention to detailDocumentationEmpathyTroubleshootingCross-functional collaborationStakeholder managementTechnical supportCRMCustomer supportCustomer SuccessSaaS
Requirements:
- Experience with complex and rapidly evolving products (tools like Zapier, HubSpot, and Acuity Scheduling)
- Offered B2B support to customers, ranging from Small Business through Enterprise organizations
- Experience working toward common goals with cross-functional stakeholders (such as Sales, Product, Engineering, or Operations)
- Strong proactive problem-solving skills
- Keen attention to detail
Responsibilities:
- Working directly with customers
- Curating customer feedback into a weekly digest distributed to the entire company
- Writing and improving help documentation
- Automating tasks and operationalizing processes to save the team time
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