- Troubleshoot complex backend and frontend issues for enterprise customers.
- Work with Engineering, Product, and Security teams to find root causes and implement solutions.
- Help improve the product by debugging, prototyping, or building small automation tools.
- Apply web security, bot mitigation, and fraud prevention knowledge to support customers.
- Mentor other support engineers and enhance team processes and documentation.
- Build strong customer relationships through clear, proactive communication.
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