- Build retention and expansion strategies for assigned accounts with customer success, consultant relationships, and partnerships teams.
- Develop relationships with key client decision-makers and influencers.
- Meet or exceed 95% year-over-year revenue retention.
- Drive revenue growth through client expansions, contract negotiations, and upsell opportunities.
- Conduct market and competitive analysis to identify opportunities and trends.
- Monitor health-plan industry changes, regulatory updates, and emerging trends.
- Bring market and client feedback to internal teams to inform product direction and improve product-market fit.