- Oversee the seamless integration of Element451 with university partner systems such as Student Information Systems and Learning Management Systems.
- Work with the Customer Success and Analysts to design and implement templates for integrating partners’ Student Information Systems (SIS), Learning Management Systems (LMS), and other platforms.
- Act as the platform product owner for integration products, managing the roadmap and ensuring alignment with business needs.
- Partner with engineering teams to plan, code, review/QA, and troubleshoot API integrations.
- Build data pipelines using ETL tools and ensure efficient data transfer to the Snowflake data warehouse.
- Develop integrations with third-party platforms like CommonApp, WebAdmit, and Zapier.
- Design and implement data mappings, schemas, and quality assurance tests to ensure data accuracy and reliability.
- Optimize workflows using tools like Dagster for pipeline orchestration.
- Serve as a subject matter expert (SME) for the Partnerships, Sales, and Customer Success teams, providing technical expertise on integrations.
- Interface and communicate with clients during implementations to provide support and troubleshoot technical challenges.
- Lead and maintain integration support throughout the customer lifecycle for managed API partners.
- Maintain thorough documentation of integrations and APIs for internal and external audiences.
- Lead the development and execution of a machine learning and AI strategy.
- Assist with security policies and compliance requirements, including SOC Type 2.
- Advocate for the integrations team during sprint planning to ensure alignment with organizational goals.
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