AcuityMD

👥 51-100💰 $45,000,000 Series B 10 months agomHealth Medical Device Information Technology Health Care💼 Private Company

AcuityMD is a company that focuses on delivering advanced technological solutions, offering roles such as Revenue Operations Manager and Director of Professional Services to support growth in enterprise markets.

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Jobs at this company:

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🔥 Customer Success Manager, Strategic

Posted 12 days ago

📍 United States, Canada

🔍 Medical Technology

🔧 Requirements

5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry
Able to develop close personal relationships with customers and colleagues through empathy
Patient and active listener
Proactive and self-driven, and bring infectious energy and resiliency
Excellent verbal and written communicator (email & PPT)
Highly organized with ability to multi-task and prioritize different assignments

💡 Responsibilities

Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD
Identify and illuminate customer success stories and examples of AcuityMD ROI
Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD

Project ManagementSQLBusiness DevelopmentCross-functional Team LeadershipCommunication SkillsCustomer serviceNegotiationPresentation skillsAccount ManagementEmpathyTrainingActive listeningClient relationship managementRelationship managementSales experienceStrategic thinkingCRMChange ManagementCustomer SuccessSaaS

Posted 12 days ago

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🔥 Senior Contracts Administrator

Posted about 1 month ago

📍 United States, Canada

🔍 Software Development

🔧 Requirements

5+ years of experience in deal desk, contract management, or related roles.
Strong understanding of sales processes, deal structuring, and pricing strategies.
Proficiency in CRM (Salesforce, HubSpot, etc.) and CPQ (MonetizeNow, Dealhub, Salesforce CPQ etc.).
Excellent analytical and problem-solving skills, with the ability to manage multiple tasks and priorities.
Exceptional communication and interpersonal skills to work with cross-functional teams.
Strong attention to detail and the ability to spot issues before they become problems.
Ability to work in a fast-paced environment and manage competing deadlines.
Knowledge of compliance and legal aspects of deal structuring.
Bachelor’s degree in Business, Finance, or a related field.

💡 Responsibilities

Own the end-to-end creation, approval, signature, and post-close process of sales contracts.
Act as the primary point of contact between sales, customer success, legal, finance, and other departments to ensure a smooth and timely deal cycle.
Become the subject matter expert for all our contracts.
Establish policies (e.g. permissible changes, non-negotiables) for each document.
Scrutinize contracts for legal accuracy, potential risks, and compliance with company policies.
Maintain a centralized repository of all contracts and related documents, including updates and amendments.
Provide guidance on pricing and discounting strategies and support Commercial teams in evaluating the financial impact of proposed deals.
Ensure all deals comply with the company’s pricing and discounting policies.
Generate and analyze deal desk metrics and KPIs to provide insights on deal performance, trends, and sales effectiveness.
Assist with forecasting and support strategic decision-making with actionable data.
Support the development of GTM enablement materials on deal desk processes, tools, and best practices.
Ensure that Commercial reps have a clear understanding of the process and resources available.

Project ManagementSalesforceCross-functional Team LeadershipCommunication SkillsAnalytical SkillsNegotiationAttention to detailComplianceReportingSales experienceRisk ManagementCRMFinancial analysisData analyticsCustomer SuccessSaaS

Posted about 1 month ago

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🔥 Designer

Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years experience designing delightful software products, and a successful track record of working with cross-functional teams to deliver excellent customer experiences
You build empathy for customer problems and seek to understand, question, and improve the user experiences
You balance deep work and quick iterations to optimize outcomes

💡 Responsibilities

Conduct user research and interviews to develop empathy for our customers, including an understanding of their pain points, goals and objectives and usability concerns
Quickly iterate to problem-solve, prototype and test new designs and solutions with Engineering, Product and small, nimble cross-functional teams
Drive clarity by effectively communicating design assets and building empathy for our customers among stakeholders
Mature team processes and our overall design approach, including our design system

FigmaUser Experience DesignProduct designCommunication SkillsCollaborationAttention to detailResearchPrototyping

Posted about 2 months ago

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🔥 Senior Engineer, Data Access

Posted about 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 Software Development

🔧 Requirements

5+ years of experience as a professional software engineer.
Enterprise experience building highly-performant data platforms.
Strong Python skills with data pipeline architecture experience.
Familiarity with cloud-based data architectures and Kubernetes.
Experience with BigQuery or Redshift.

💡 Responsibilities

Optimize and manage DuckDB-based query execution with PyArrow and Ibis.
Design and implement efficient data retrieval orchestrators using Python.
Work on distributed data pipelines integrating Flight, Postgres, and caching.
Implement tracing, logging, and monitoring with Datadog and LaunchDarkly.
Optimize multi-threaded execution and prevent query contention issues.

PostgreSQLPythonCloud ComputingKubernetesData engineering

Posted about 2 months ago

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🔥 Sr. Analyst, Customer Success Operations

Posted about 2 months ago

📍 USA or Canada

🔍 Medical Device Technology

🔧 Requirements

2-4 years of experience supporting post-sale Go-to-Market teams.
Excellent relationship-building and stakeholder management skills.
Experience with CRMs (Salesforce, Hubspot, Zoho, etc.).
Experience with customer success platforms (Gainsight, Planhat, Churnzero, etc.).
Experience with project management platforms (RocketLane, Bigtime, Kantata, etc.).
Familiarity with tools like Gong, LinkedIn Sales Navigator, ZoomInfo, etc.
Proficiency in Google Sheets, Google Slides, and Microsoft Excel.
Strong project management, prioritization, and execution skills.
Data-driven mindset for analysis and insights generation.
Ability to thrive in a fast-paced environment.

💡 Responsibilities

Analyze and report on customer success metrics like health scores and retention rates.
Implement operational processes to enhance CS team efficiency in onboarding and account renewals.
Collaborate with CSMs for operational improvements and automate workflows.
Identify trends and risks from customer data for proactive engagement.
Assist in customer success program design to optimize renewals and satisfaction.
Create dashboards and reporting tools for CS leadership.
Support Professional Services by analyzing project delivery metrics.
Streamline service delivery processes to enhance outcomes.
Identify inefficiencies in professional services workflows.
Support resource management strategy development.
Monitor KPIs for Professional Services team.
Optimize the use of the PSA platform.
Map customer interactions to improve post-sale processes.
Ensure alignment between Customer Success, Professional Services, and other internal teams.
Document and optimize transitions between Sales, Professional Services, and Customer Success.
Lead initiatives for technology integration to improve workflows.
Design and execute training programs to enhance operational capabilities.

Project ManagementData AnalysisMicrosoft ExcelCross-functional collaborationData visualizationCRMCustomer Success

Posted about 2 months ago

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🔥 Solutions Engineer, Growth

Posted about 2 months ago

📍 USA, Canada

🧭 Full-Time

🔍 MedTech

🔧 Requirements

3+ years of experience in the IT industry, with a focus on pre-sales or technical sales roles, ideally in selling CRM, healthcare IT solutions, or high-value business solutions.
Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent relevant experience.
Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques.
Superior presentation and demonstration skills, with the ability to engage with both technical and non-technical audiences.
Experience working with CRM platforms, healthcare IT systems, or other relevant enterprise SaaS applications.
Prior experience collaborating with cross-functional teams, including sales, marketing, product management, engineering, and customer success.
Self-motivated, flexible, and able to take initiative in a dynamic environment.
Strong problem-solving skills and the ability to think creatively to develop innovative solutions for customer needs.

💡 Responsibilities

Engage with customers to understand their business challenges, technical landscape, and requirements.
Develop and present tailored AcuityMD solutions that address customer needs and demonstrate the value of the company's products and services.
Collaborate with the Sales team to develop account strategies and drive the sales process.
Deliver compelling product demonstrations, proofs of concept, and presentations to showcase the value of AcuityMD solutions.
Respond to technical inquiries, RFIs, and RFPs with functional and technical solutions.
Provide feedback to the Product, Engineering, and Marketing teams on customer needs, industry trends, and competitive landscape to drive product innovation and improvements.
Participate in industry events, webinars, and conferences to build brand awareness and showcase AcuityMD's capabilities.
Work as a team player by contributing, learning, and sharing new knowledge.

Data AnalysisData visualizationCRMSaaS

Posted about 2 months ago

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🔥 Product Marketing Manager

Posted about 2 months ago

📍 USA, Canada

🔍 MedTech, Technology

🔧 Requirements

5+ years of B2B product marketing, content marketing, or similar experience, preferably in SaaS-focused B2B enterprise software.
Experience building competitive positioning and messaging for new products.
Experience creating sales materials and marketing collateral.
Ability to run educational and marketing campaigns for new technology.
Cross-functional collaboration experience with strong relationship-building skills.
Excellent writing and presentation skills.
Project management skills with attention to detail.
Proven ability to excel in a dynamic environment.
Comfortable working virtually and independently.

💡 Responsibilities

Help execute and improve AcuityMD’s go-to-market strategy around core data value proposition.
Drive feature and product launches by coordinating across teams.
Build high-quality sales-enablement assets to position the sales team for success.
Develop outbound messaging, including website content and product notifications.
Maintain competitive intelligence through research and cross-functional collaboration.
Drive product engagement and education efforts such as onboarding notifications.
Support content marketing efforts, including guides and case studies.
Support user-facing documentation efforts with customer success teams.

Project ManagementContent creationCross-functional collaborationSales experienceMarket ResearchDigital Marketing

Posted about 2 months ago

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🔥 Customer Success Leader

Posted 2 months ago

📍 USA or Canada

🔍 Medical Technology

🔧 Requirements

8+ years of experience in Customer Success or Account Management in Enterprise SaaS.
3+ years of experience leading high-performing teams as a Senior Manager or Director.
Proven track record of exceeding retention and expansion quotas.
Ability to develop close personal relationships through empathy.
Excellent written and verbal communication skills.
Self-driven, proactive, and energetic.

💡 Responsibilities

Drive customer retention and expansion by leading a team of CSMs focused on the Strategic segment ($1B+ in revenue).
Directly manage the Strategic Customer Success team, providing ongoing enablement, coaching, and development.
Engage directly with key customers on Executive Business Reviews to communicate value provided by AcuityMD.
Support CSMs in at-risk accounts through risk detection and action plans.
Build hiring plans and recruit, hire, and onboard world-class CSMs.
Monitor account health and user adoption across a large portfolio of accounts.

LeadershipAccount ManagementCRMCustomer SuccessSaaS

Posted 2 months ago

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🔥 Product Marketing Leader (Senior Director or VP)

Posted 4 months ago

📍 USA, Canada

🧭 Full-Time

🔍 Medical technology

🔧 Requirements

10+ years of product marketing experience in B2B software.
5+ years in a leadership role.
Experience in scaling early-stage B2B software companies.
Proven track record of impactful messaging and sales enablement.
Strong collaboration skills with cross-functional teams.
Ability to simplify complex technical concepts.
Excellent communication, storytelling, and analytical skills.
Experience managing and scaling teams in dynamic environments.

💡 Responsibilities

Lead, mentor, and grow a high-performing product marketing team.
Oversee the development of clear, compelling messaging and positioning for products.
Integrate industry trends and competitor insights into the marketing strategy.
Collaborate with product, sales, and customer success teams for go-to-market executions.
Define and track key performance metrics for marketing initiatives.
Lead efforts to create or redefine market categories for thought leadership.
Develop and implement pricing strategies aligned with market conditions.
Partner with marketing for integrated campaigns.

LeadershipData AnalysisProduct ManagementCross-functional Team LeadershipContent creationStrategic ManagementSales experienceMarket Research

Posted 4 months ago

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🔥 Product Manager

Posted 4 months ago

📍 USA or Canada

🧭 Full-Time

🔍 Medical technology

🔧 Requirements

You have >2 years of managing and shipping great software products or working in management consulting.
A successful track record of leading cross-functional teams to deliver excellent customer experiences.
You build empathy for customer problems and seek to understand user experiences.
You seek hard problems to solve and are comfortable with ambiguity.
You pay strong attention to detail and communicate clearly.
You drive cross-functional teams to prioritization and tradeoff decisions.
You have a bias towards action.

💡 Responsibilities

Drive the roadmap to solve AcuityMD customer problems by understanding and empathizing with users.
Prototype and test new solutions with Engineering, Design, and cross-functional teams.
Own key metrics to measure and improve product and business outcomes.
Collaborate and coordinate cross-functionally to ensure on-time delivery of features and solutions.

LeadershipProject ManagementSQLData AnalysisFigmaProduct ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communication

Posted 4 months ago

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